Product Support Analyst 3

Austin, Texas

LMG Technology Services LLC
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Remote - United States

Position Overview

We are seeking a highly skilled and motivated analyst to oversee the upgrade and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit. The ideal candidate will have extensive experience with Co-Pilot Studio, Power BI Reporting, creating and managing Power BI Dashboards, and Power Platform Canvas app development. This role requires a proactive individual who can lead initiatives, provide technical expertise, and ensure the seamless operation of our Power Platform solutions.

Key Responsibilities

- Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.

- Provide expertise in Co-Pilot Studio to enhance and streamline development processes.

- Develop, create and manage Power BI reports and dashboards to support business intelligence needs.

- Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.

- Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions.

- Conduct training sessions and provide support to team members on Power Platform tools and best practices.

Job Qualifications

- Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics.

- Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooting issues.

- Proficiency in Co-Pilot Studio: Strong Knowledge hands-on experience with Co-Pilot studio for development and automation.

- Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality.

- Strong understanding of Azure Services including Azure Analytics

- Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.

- Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Hands on experience administering Microsoft 365 and Microsoft Power Platform component

8

Required

Experience with troubleshooting technical issues, analyzing logs and debugging software applications.

5

Required

Strong understanding of data visualization principles, data modeling using Power-BI

3

Required

Familiarity with Microsoft Azure Services, particularly Azure Active Directory

3

Required

Experience with Dynamic 365 for Customer Services is highly desired.

Note: Expected Start Date 06/16/2025 and Expected End Date 08/31/2025. May be renewed for up to three ( 3 ) additional fiscal years at the same title, level and rate.

Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM.

Date Posted: 08 May 2025
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