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Product Specialist San Francisco, CA
Metrics in Remedy (SLA, OLA, KPI), Vendor Tickets, Server logs for errors, Cybersecurity toolset and basic fundamentals
Experience level: Mid-senior Experience required: 8 Years Education level: Bachelor's degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
Business Vertical: Life Sciences, Health Care, Energy, Resources and Utilities
Job Summary
Queue Master :
Gather more information about tickets -Routing to Correct Team
Follow up with Customer -Metrics in Remedy (SLA, OLA, KPI)
Reviewing Server logs for errors
Follow up with Vendor Tickets
Provide ideas on where to eliminate repetitive work
Identify infrastructure consolidation and retirement as feasible
Server administration
Scripting
Cybersecurity toolset and basic fundamentals
Patching
OS Upgrades
Complex troubleshooting
System enhancements
Bounty Hunter World
Date Posted: 29 April 2025
Job Expired - Click here to search for similar jobs