The company
FLUIGENT is an innovative, growing company involved in developing, manufacturing and marketing of fluid handling solutions for microfluidics and Lab-On-A- Chip applications. We are the pioneers of pressure-based flow control. More than 2,000 FLUIGENT instruments can be found worldwide in the labs of world-class scientists and engineers in academia and industry
Fluigent recrute un Product Support/Technical Support.
As a Product Support/technical Specialist, one will support our growing US team and lead the customer support function for North America as well as participate in a multi-national team. You will report to the US sales Director and Fluigent Support Team in Paris, France.
Position to be filled as soon as possible.
Location
Fluigent, Inc., Chelmsford, MA
Responsibilities
- Being the Fluigent product technical expert in the US.
- Interfacing and reporting frequently with support and repairing colleagues in Paris (travel there 1-2 times/year) to facilitate technology transfer.
- Trouble shoot customer issues with Fluigent Products.
- Assist in determining the optimum system configuration for new customers depending on their application.
- Periodic travel to customer locations throughout the US/Canada for installation, training, or customer support.
- Attendance at various scientific meetings.
- Application development to support marketing efforts.
- Recording all activities and customer contacts in the CRM software (Hubspot).
- Maintaining, servicing, repairing, updating, adjusting, and calibrating FLUIGENT equipment at the customer lab or Fluigent US facility
- Cooperating actively with the Paris based R&D and European Customer Support teams for answering technical queries.
- Contributing to the improvement of Fluigent's products and support processes by gathering customer feedback and proposing enhancements to existing tools.
Requirements
- BS/MS in Engineering (Mechanical, Electrical and Electronical Engineering, Microengineering or Physics)
- Hands-on experience in microfluidics, fluid mechanics and experimental skills
- Literate in a Windows based PC environment with some knowledge of other programming languages/interfaces such as LabView, Matlab, Python, etc.
- Knowledge of diagnostic methods
- 3-5 years experience in using state-of-the-art scientific equipment
- 1 year experience in a customer-facing role
- Ability to independently organize and plan actions, manage travel, and balance multiple priorities effectively.
- Excellent oral and written communication as well as presentation skills.
- Ability to work effectively as a member of cross-functional teams is required.
- Some familiarity with the current microfluidics literature.
- US Residency
- Knowledge in biology/biotechnology is a plus
Growth Opportunities -This role can lead in multiple directions as the company grows.
Fluigent is an Equal Opportunity Employer.
If you're interested, don't hesitate to apply.