Morbark LLC located in Winn, Michigan is looking for a Product Specailist - Service. Morbark LLC offers competitive compensation and a variety of benefits including:
- Health, Dental and Vision Insurance
- 401k Plan with company match
- Profit Sharing
- Paid Vacation and Sick time
- Paid Holidays
- Tuition reimbursement
Position Summary: The overall responsibilities of this position include being a resource to assist Morbark Dealers and Customers with Service and Parts orders and issues. Reports to our Product Support Manager.
Essential Functions of the Job: - Support Dealers/Customers in solving Parts and Service issues with Morbark equipment.
- Accountable for resolving any issues, equipment or otherwise.
- Be the authority on features, benefits and performance characteristics of all products.
- Support all Customer Support Call Center efforts.
- Work with the sales team and distributors to clarify exact requirements of all special orders.
- Assist Warranty Department with service and parts information.
- Assist with the creation and building of Morbark Parts & Service training and manuals.
- Communicate changes of delivery to dealers, customers and internal stakeholders.
- Develop processes that positively impact the department and provide growth strategies.
Knowledge, Skills and Abilities (KSA's): - Expert level of knowledge of all the features, benefits and performance characteristics of Morbark product line.
- Computer Skills: Proficiency with Excel, Word required and JDE preferred.
- Develop and present ideas and findings to management level.
- Possess excellent communication skills and strong negotiating skills.
- Must have good mathematical skills with good business acumen.
- Electrical system diagnostic & trouble shooting skills.
- Mechanical & drivetrain system diagnostic & trouble shooting skills.
- Hydraulic system diagnostic & trouble shooting skills.
- Diesel engine diagnostic & trouble shooting skills.
- Self-driven and works collaboratively with others.
- Must have a vibrant, enthusiastic, personable, phone presence.
- Must have exceptional organizational skills and be very comfortable in a high paced environment where multi-tasking is the norm.
- Is respectful, and keeps a professional demeanor at all times, capable of managing conflict and avoiding it.
- Must be a results-oriented individual with a clear focus getting the job done.
- A natural forward planner who critically assesses their own performance.
- Must be able to work extended hours when required.
- Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:
- Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
- Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
- Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement
Education and Experience: - High school diploma required; associates or bachelor degree preferred or equivalent work experience.
- Minimum five (5) years' customer service experience.