Job Title: Product Specialist (4590-1)
Location: San Francisco, CA (On-site)
Employment Type: 6-Month Contract (W-2 Only)
Client: Tata Consultancy Services (TCS)
Business Vertical: Life Sciences, Health Care, Energy, Resources, and Utilities
Industry: Information Technology and Services
Pay rate : $57 per hour
Experience Level: Mid-Senior
Experience Required: 8+ Years
Education Required: Bachelor's Degree
Number of Positions: 1
Visa Sponsorship: Not Available
Relocation Assistance: Not Provided
Job Summary:
Tata Consultancy Services is seeking an experienced Product Specialist to support on-site IT operations in San Francisco, CA. This W-2-only contract role focuses on infrastructure support, cybersecurity fundamentals, system enhancements, and vendor coordination within high-impact industries such as Life Sciences and Health Care.
Key Responsibilities:
- Act as a Queue Master: analyze incoming tickets, route them to appropriate teams, and ensure timely follow-up.
- Manage and monitor metrics in Remedy, including SLA, OLA, and KPI tracking.
- Review server logs for errors and coordinate resolution with internal teams and vendors.
- Handle vendor tickets, ensuring proper documentation and timely follow-up.
- Provide input on process optimization by identifying repetitive work and proposing solutions.
- Identify opportunities for infrastructure consolidation or retirement of legacy systems.
- Perform hands-on server administration, patching, and OS upgrades.
- Utilize cybersecurity tools and apply best practices to system operations.
- Execute complex troubleshooting and system enhancements as needed.
- Develop and maintain scripts to automate tasks and improve efficiency.
Must-Have Skills:
- Strong experience in server administration and troubleshooting.
- Proficient in scripting (PowerShell, Bash, etc.).
- Familiarity with cybersecurity toolsets and principles.
- Experience with system patching and operating system upgrades.
- Ability to conduct complex infrastructure troubleshooting.
- Knowledge of Remedy ticketing system and associated metrics.
- Experience collaborating with vendors and managing external ticket queues.
Ideal Candidate:
- Highly organized and detail-oriented with strong communication skills.
- Able to prioritize tasks and manage multiple stakeholders.
- Experienced in environments with regulatory oversight such as Life Sciences or Healthcare.