About AccuLynx
AccuLynx is a SaaS business that provides desktop, iOS, and Android applications. Our software products serve exterior construction businesses, and we are the category-leading software product in this almost 60-billion-dollar industry. At AccuLynx, our employees can innovate, disrupt, and substantially change how these businesses manage their work through technology, creating many interesting opportunities.
AccuLynx helps these businesses succeed by providing ways to manage their sales pipeline and estimation work. We have also developed tools that allow teams to share photos and videos, manage production, and order materials. AccuLynx also provides detailed analytical information and reporting that gives managers and business owners greater visibility and allows them to understand how their business performs.
At AccuLynx, our employees are empowered to make smart business decisions and are part of teams that help drive our products' growth. Our culture is fun, focused, and motivated to create products that reduce complexity and provide our customers with easy-to-use technologies that allow them to scale their business.
Some of our benefits:
Culture is one of the essential ingredients for success, and we focus on, learning, collaboration, innovation, and personal growth.
- Attractive compensation
- Paid time off and flexible work hours
- Competitive health insurance (medical, dental, vision)
- 401K with matching and safe harbor contributions
About The Position
We seek a Product Integration Manager to lead and oversee integration efforts for our largest customers. In this role, you will be crucial in guiding our teams to assist customers and their integration partners in connecting third-party software with AccuLynx, enabling them to manage their business processes more efficiently within our platform.
You will guide companies through the onboarding and configuration of our accounting integrations (SAGE/Intacct), ensuring a smooth and successful setup experience. Additionally, you'll collaborate directly with customers and third-party developers to build and support custom integrations using AccuLynx API.
Internally, you'll work closely with Engineering, Product, Design, Customer Success, and Sales and Support to enhance and scale our integration support, onboarding, and training practices. You will own the process of managing these integrations and work with our teams to help implement systems and processes that enable customers to integrate and adopt new tools-particularly accounting systems-efficiently, consistently, and with high quality.
This role also includes planning and coordinating external beta programs and product releases in partnership with the product team, tracking KPIs, and reporting progress toward adoption and experience goals. You'll find opportunities to improve the integration experience and maintain a shared knowledge base of learnings about customer needs, pain points, and best practices across teams.
In this role, you will:
- Establish calendars and manage the onboarding and configuration process for large customers integrating with Sage and other accounting platforms.
- Collaborate closely with Engineering and Product teams to scope and deliver integration solutions that align with customer requirements and technical capabilities.
- Serves as the primary point of contact for customers and partners integrating with Sage or building custom integrations using the AccuLynx API.
- Improve processes and lead cross-functional coordination to ensure projects stay on track, meet quality standards, and deliver measurable results.
- Troubleshoot integration issues, guide customers through technical questions, and provide clear and timely communication throughout the project lifecycle.
- Continuously identify ways to improve our integration processes, tools, and documentation to support scaling and customer success.
This is a full-time remote position, reporting to the VP of Product and Design
Responsibilities
- Oversee the entire integration process for large clients using AccuLynx alongside QuickBooks, Sage, and other accounting platforms.
- Collaborate with internal teams (Product, Engineering, Support, Customer Success) to ensure that integrations are successfully prepared and deployed.
- Work with Engineering and Product teams to define, prioritize, and implement integration solutions that meet customer needs. Directly engage with customers to grasp their business requirements and convert them into integration configurations. Serve as the primary point of contact for custom integration projects utilizing the AccuLynx API. Create and manage each integration initiative's project timelines, requirements, and documentation.
- Resolve issues, communicate technical concepts effectively, and escalate when necessary.
- Identify opportunities to improve integration processes and tools, including the establishment of feedback loops to the product team.
- Contribute to scaling our integration capabilities by developing best practices, documentation, and training for internal teams. Monitor integration success metrics and ensure high customer satisfaction following the integration.
Skills & Qualifications
- 3+ years experience in a product, implementation, or integration management role at a SaaS company
- Strong knowledge of QuickBooks and Sage accounting software (online and desktop versions)
- Familiarity with REST APIs and JSON data structures
- Proven track record of managing complex technical projects with cross-functional stakeholders
- Excellent communication and interpersonal skills - able to work effectively with technical and non-technical audiences
- Ability to balance customer needs with product capabilities and business goals
- Highly organized and detail-oriented with strong problem-solving skills
- Experience working with contractors or in the construction tech industry is a plus