We are seeking detail-oriented Processing Specialists to join our client's team in Mesa, AZ . This role involves handling tolls and violations for rental and fleet clients, completing online payments, and researching missing details in a high-volume environment. Strong attention to detail, accuracy, and time management skills are essential.
Job Title: Processing Specialist
Pay: $16.50/hourly
Location: Mesa, AZ
Essential Responsibilities:
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Sort, research, and process various notices (court, warrants, bankruptcies, returned checks, etc.)
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Research tolls & violations within iFACS for clients (TollKeeper, PlatePass, Viologics) to resolve issues (payment, disputes, liability changes, refunds, etc.)
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Review and audit processes, providing feedback to agents in a professional manner
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Maintain documentation and process tracking
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Communicate clearly and professionally with internal and external clients
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Assist with special projects from leadership as needed
Ideal Candidate:
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Job stability demonstrated on resume - REQUIRED
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Previous office experience (administrative duties, data entry, auditing, quality control, etc.) - HIGHLY PREFERRED
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Strong PC skills (Word, Excel)
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Familiarity with office equipment (computers, copiers, scanners, mail machines)
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Ability to navigate internet-based systems
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Excellent attention to detail and quality
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Strong analytical problem-solving skills
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Excellent written and verbal communication skills
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Ability to escalate issues when necessary
On-boarding Requirements:
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High School Diploma or equivalent (GED)
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Criminal Background & Drug Screening
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2 verifiable employment references