Processing Assistant III

Salary: $37,085.34 - $59,336.55 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number:
Department: Social Services
Division: DSS-Clerical
Opening Date: 01/30/2025
Closing Date: Continuous
Salary Grade: 103

Position Overview
Revised Posting

Previous Applicants need not reapply.
Position(s) located in Adult Services, Economic Services and/or Children's Services Section(s).
Examples of Duties
Examples of Duties:

As a member of the Administrative Support Unit, position(s) will provide varying degrees of clerical and administrative support to each of the operational units in their section(s). A portion of the time will be spent supporting the section(s) reception desk operations.

The primary duty of position(s) is to provide clerical support for the operational units in the Adult Services, Economic Services and/or Children Services section. Position(s) responsibilities include but are not limited to

• customer-tracking
• scanning documents in the system
• maintaining workroom areas
• screening and assigning customers to the appropriate program
• providing customers within the agency guidance on getting to the proper section
• typing correspondence, dictation, and/or petitions
• distributing mail
• reviewing timesheets
• ordering and distributing supplies
• copying and filing documentation
• maintaining and performing minor repairs on copiers
• processing finance requisition forms
• logging information
• maintaining excel spreadsheet
• and interacting effectively with the public

Employee(s) in this position must be team oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of all clerical tasks and functions within the section along with a detailed working knowledge of the specific tasks for at least two of the operational units, as designated by the administrative supervisor.

Minimum Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.
Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS AND ABILITIES: General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; Ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines. Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures. May require ability to coordinate work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

This position will be required to assist in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.

Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at .

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 12 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
01

Which of the following best describe your highest related level of education?

• High School Diploma/GED
• Some College Coursework, No Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree

02

How many years of clerical experience do you have?

• 5 + years
• 3-4 years
• 1-2 years
• Less than one year
• None

03

How many years have you used Microsoft Office Suite?

• 5+ years
• 3 - 5 years
• 1 - 2 years
• Less than 1 year
• None

04

How many years of experience do you have with Microsoft Excel?

• None
• Less than one year
• One to two years
• More than two years but less than four years
• Four+ years

05

On a scale of 1-10, with 10 being the highest, how comfortable are you utilizing Microsoft Excel?
06

How many years of experience do you have with Microsoft Word?

• None
• Less than one year
• One to two years
• More than two but less than four years
• Four+ years

07

On a scale of 1-10, with 10 being the highest, how comfortable are you utilizing Microsoft Word?
08

Do you have data entry experience?

• Yes
• No

09

From the list below, select all office support tasks/duties you have experience with.

• Customer Service
• Answering Telephones
• Routing Telephone Calls
• Processing Mail
• Prepare outgoing US Mail
• Filing
• Using Calculator
• Ordering Supplies
• None of the above

10

Please verify that your application includes the following information: Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.

• Yes
• No

Required Question