Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience.
Duties - Greet and attend customers as soon as they walk into Copy Doctor
- Respond to customers inquiries in a timely, courteous and professional manner.
- Address customer complaints and seek the input of Manager when the matters cannot be resolved
- Assist customers in the self-service area
- Check out customers at the cash register
- Fill job order sheet per Copy Doctor procedure
- Develop estimates and quotations using the Point of Sale System.
- Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready
- File completed jobs
- Create shipping labels
- Print basic orders
- Finish jobs by cutting, binding, punching, laminating and folding.
- Performs store closing activities such as organizing and cleaning
Qualifications - Friendly, energetic and positive attitude are essential.
- Well organized and detail oriented
- Professional, personable phone etiquette
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Able to lift 50 pounds or more
- Ability to stand for long periods of time
- Minimum High School or GED
Job Type: Schedule - Monday-Friday
- 20-25 Hours per week