Job description
Job Overview
We are seeking a skilled and detail-oriented Computer Peripheral Bench Technician with emphasis on actual hands-on printer repair experience to join our team. In this role, you will be responsible for diagnosing, repairing, and maintaining system hardware. You will work at both in-house and on-site locations, providing quality service for our Customers while ensuring the optimal performance of their equipment. If you have a passion for electronic technology and a knack for troubleshooting, we would love to hear from you.
Duties
- Diagnose and repair printer and computer peripheral hardware issues in the capacity of a bench technician, working on various printers (thermal, laser, dot-matrix, inkjet), keyboards, ID & barcode readers/scanners and other peripherals.
- Perform hardware troubleshooting to resolve printer issues and any application interface issues with various application systems.
- Utilize schematics, as needed, to understand equipment layouts and to facilitate repairs.
- Conduct regular maintenance checks and repairs on equipment to ensure optimal printer performance.
- Provide field onsite service to client locations to resolve printer issues.
- Use hand tools and diagnostic equipment effectively to perform repairs.
- Work with other team members to improve equipment repair process efficiency and Customer satisfaction.
- Maintain accurate records of repairs, services performed, and parts used to update company CRM Work Order system.
Requirements
- Experienced in printer and computer peripheral hardware repair with hands-on experience in troubleshooting.
- Strong knowledge of printer troubleshooting techniques across various operating systems and technologies.
- Familiarity with schematics and manufacturer technical/maintenance manuals related to printer products.
- Previous experience (3-5 yrs) that includes hands-on printer service technician or in a related IT role is preferred.
- Demonstrate mechanical ability to use hand tools safely and effectively.
- Experience with various Printer OEMs' (such as Fujitsu, Honeywell, Zebra, Custom, IER products) is strongly preferred.
- Excellent problem-solving skills with attention to detail.
- Strong Customer service communication skills to interact effectively with clients and team members.
- Must have transportation with insurance for onsite service calls.
- Bi-lingual ability in Spanish is a plus.
If you are ready to take on the challenges of this rewarding position as a Printer and Computer Peripheral Technician, we encourage you to apply today.
Job Type: Full-time
Pay: $21.23 - $23.15 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or higher (Required)
Experience:
- technician IT hardware repair: 3 years (Required)
- actual printer technician (thermal, laser, dot-matrix, inkjet): 2 years (Required)
License/Certification:
- Driver's License (Required)
Location:
- Houston, TX 77065 (Required)
Willingness to travel:
Work Location: NW Houston, TX - In person