High Security Made Simple
Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets - ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations - we secure the people and places that underpin our daily lives.
With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.
Hirsch Values
Authenticity, Innovation, and Trust in Technology
Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand.
Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs.
Trust: With over 44 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.
What Sets Us Apart:
Community: Our workplace satisfaction is significantly enhanced by collaborating with exceptional individuals. We seek people who are passionate about their work, enjoy problem-solving, and take joy in the process.
Innovation: Our forward-thinking team of visionaries addresses current challenges with creative insights, fosters transparent communication, and inspires both our team members and business associates.
Accountability: Our team embodies the highest standards of integrity and professionalism, taking full responsibility for our actions and viewing every experience as an opportunity for learning and growth.
Impact: Our employees shape a brighter future through pioneering technology and contribute to an improved workplace by offering feedback, knowing their voices are genuinely valued.
Authenticity: We demystify complex technology, ensuring accessibility for everyone. Our nurturing environment allows team members to be themselves, feel safe, and know their thoughts and viewpoints hold significant weight.
Talent: We recruit industry-leading professionals and foster continuous growth through training opportunities. Our team members apply their talents and expertise, finding genuine satisfaction and intellectual engagement in their roles.
Fun: Enjoyment and laughter are key ingredients in our work culture. We seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey to solutions.
Requirements
Position Summary
Hirsch is seeking a highly skilled and experienced Senior Business Systems Manager to lead and manage the company's critical business systems, with a strong focus on CRM and its integration with NetSuite ERP. The ideal candidate will have deep hands-on expertise in Salesforce administration, development of customized process flows, and practical knowledge of ERP integration practices. This role will partner closely with Sales, Operations, Finance, and IT leadership to optimize system performance, align business processes, and deliver transformational technology solutions.
Reporting Structure
- Reports To: Vice President, Global Operations and CFO
- Direct Reports: None
- Key Internal Relationships: Sales, Sales Operations, Finance, accounting, Product Management, Technical Support, Customer Service, G&A and Executive's
Responsibilities and Duties
- Serve as the primary administrator and subject matter expert for overseeing configuration, customization, user management, and daily operations.
- Develop, document, and maintain customized process flows, approval workflows, automation (Flows, Process Builder, Apex triggers where needed), and custom objects in Salesforce to support business needs.
- Lead and manage integrations between and NetSuite ERP, ensuring seamless data flow and operational efficiency.
- Partner with cross-functional business units to gather, analyze, and prioritize requirements, translating them into scalable system solutions.
- Identify opportunities for system enhancements, recommend improvements, and implement best practices to optimize CRM and ERP usage.
- Manage system roadmaps, projects, and enhancements from planning to delivery, including testing, deployment, and training.
- Provide ongoing support to internal users through training, documentation, troubleshooting, and change management.
- Ensure system data integrity by establishing proper governance, validation rules, and audit processes.
- Oversee third-party vendors and consultants as needed for specialized projects or technical escalations.
- Stay current on Salesforce and NetSuite platform updates, releases, and best practices to ensure the systems evolve with the company's needs.
- Develop and maintain dashboards, reports, and analytics that provide visibility to business performance and KPIs.
Education, Qualifications and Skills
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field; equivalent work experience considered.
- 5+ years of experience in administration and process flow design, preferably in a B2B, distribution, or professional services environment.
- Salesforce Administrator Certification required; Salesforce Advanced Administrator or Salesforce Platform App Builder certification is a strong plus.
- Proven experience with Salesforce customization, including workflows, validation rules, Process Builder, Flows, Apex, and Lightning components.
- Working knowledge and experience with NetSuite ERP, particularly related to CRM, order management, and finance modules.
- Hands-on experience integrating Salesforce with ERP systems (preferably NetSuite) through APIs, middleware, or native connectors.
- Strong understanding of business processes in sales operations, customer service, marketing automation, and financial operations.
- Ability to manage multiple priorities in a fast-paced environment, ensuring timely and high-quality project delivery.
- Excellent analytical, organizational, problem-solving, and interpersonal skills.
- Comfortable working independently as well as collaboratively with cross-functional teams.
- Proficient in documentation, training delivery, and end-user support.
- Experience with tools such as MuleSoft, Celigo, Boomi, or similar integration platforms is a plus.
- Familiarity with data migration and data hygiene best practices.
Benefits
Pay & Compensation
At Hirsch, we believe in rewarding our team members fairly and transparently. Your base salary is a critical component of our comprehensive compensation package, designed to reflect your skills, experience, and performance. We provide a structured salary range that allows for growth and advancement as you progress in your role. Our compensation philosophy ensures that your contributions are recognized and rewarded, promoting both your professional development and personal well-being.
Base Salary Range: $130,000-$160,000
Total compensation package includes:
Competitive Base Pay
Fidelity 401(k) + Company Match
11 Company Paid Holidays
6 Days of Sick Pay
Competitive Paid Time Off
Medical, Dental, & Vision Insurance
FSA/HSA
Fun Employee and Family Events
Employee Wellness Program
Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans
A range of discounted products and free services
Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as most positions allow room for up leveling for an extraordinary candidate. Employment offers are subject to a confidential pre-employment background check.
Equal Opportunity Employer
Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment . click apply for full job details