Principal Engineer

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place.

The Principal Engineer is responsible for overseeing the design, development, and implementation of Salesforce software solutions within the organization. This role involves leading moderate to complex projects, providing technical guidance, and mentoring junior engineers. The Principal Engineer collaborates with cross-functional teams to ensure that solutions meet business requirements and align with the strategic goals of the organization. Key responsibilities include driving innovation, improving software quality, and fostering a culture of continuous improvement. This position requires a deep understanding of Salesforce engineering principles, strong problem-solving skills, and the ability to effectively communicate with both technical and non-technical stakeholders.

MINIMUM REQUIREMENTS -

3+ years experience interfacing and partnering with vendors

3+ years experience assisting in strategy/roadmap and planning

Good proficiency with Microsoft Project or similar project management tool and project management skills

Strong communication skills and ability to communicate at all levels of the organization (technical and business)

Strong debugging skills

2+ years experience leading/mentoring more junior staff members

Highly self-motivated, directed, ability to work independently and be results-driven

5+ years experience with SharePoint for document management and sharing

5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA)

3+ years experience in agile/waterfall software delivery methodologies

3+ years experience using Jira, Bitbucket and Confluence agile toolsets or similar

5+ years experience working with small, geographically distributed teams

5+ years experience working both independently and in a team oriented, collaborative environment

7+ years solid development implementation and support experience in enterprise-level projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success. Intermediate level understanding of the product suite, including Sales, Service, Integration, Analytics, Community, as well as the Platform

7+ years extensive configuration/declarative design experience with administration, including territory management, role hierarchy, workflows, approval process, validation rules, process builder, and security controls

7+ years development and support experience with customizing the platform using Apex, Visualforce, SQL, SOSL

2+ years development and support experience with customizing the platform using Aura, Lightning Web Components

7+ years experience with code/data management tools like VSCode, Data Loader, Workbench, GitHub, Bitbucket and Developer Console

7+ years implementation/support experience with AppExchange applications such as Financial Force products (Professional Services Automation and Revenue Recognition & Forecasting)

7+ years implementation experience documenting business processes and wireframing system designs using process flow diagram tools, sequence diagrams, etc. as well as making recommendations for future-state improved processes and system designs

5+ years development and support experience integrating with other systems (SAP, Workday, Service Now and cloud/on-prem JIRA), including REST/SOAP API calls and using 3rd party ETL tools, such as MuleSoft. Leverage Salesforce provided integration services such as Platform Events, Outbound Messaging or Change Data Capture

7+ years development and support experience with single-org deployments and multi-org consolidations

EDUCATION REQUIREMENTS -

Bachelor's degree or foreign equivalent in computer science, engineering or related field or equivalent work experience

PRINCIPAL DUTIES AND RESPONSIBILITIES -

Provide technical leadership to a small group of engineers

Good understanding of most dependencies, interfaces and services required by assigned components and other related areas of the system

Ability to effectively prioritize and execute tasks in a fast- paced environment, including estimating and planning own and others work

Determines optimal and efficient designs for application

Develops detailed design tech specifications for application

Leads development application from detailed design specifications

Configure/develops and unit tests assigned areas following ETS development processes

Performs code reviews

Debugs moderately to complex problems in the primary tool required for the role and resolves in a timely manner

Implements changes to system assuring the changes do not introduce new issues

Keeps abreast of improvements in software techniques and develop some improvements on own

Facilitates technology and skills knowledge transfer within the team and beyond

Ability to influence and negotiate agreement on scope and schedule with business partners

Lead or perform ongoing production support and end user support in timely manner

Perform quality assurance on all technical deliverables

Participate in demand and planning management conversations with assigned business partners around their needs for ETS related services

Assist in organizing, planning and managing projects and ensuring all related SDLC activities are executed with quality and within schedule

Work to becomes the resident expert on assigned components

Leads Interactions with business to develop enterprise solutions

Ability to be flexible while delivering assignments with understanding that deliverables may change based on business needs

ADDITIONAL CHARACTERISTICS -

Independently performs assignments to achieve stated objective. Determines and develops approach to solutions

Receives technical guidance only on unusual or complex problems or issues

May be responsible for entire projects having moderate to complex scope/impact or portions of projects having considerable scope/impact

Uses judgment and discretion to determine work priorities, receiving little instruction from others

Committed to diversity and inclusion At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.