Working for a leading logistics company in BS35, this is an amazing opportunity to join a FTSE 500 company employing over 15,000 employees across the world.
Job Description
Summary Description:
To support growth and development within the district's Air and Ocean products by quoting to win new business, as well as monitoring and maintaining rates for existing business using market intelligence.
Key Responsibilities:
- Responsible for answering ad-hoc quote requests & participation, from both internal and external sources.
- Managing and working to deadlines set both internally by colleagues and externally by our customers.
- Follow the Operational Performance and Trade Compliance Standards at all times.
- Work closely with our Sales and Account Management team to provide timely responses to quote requests from customers.
- Make sure that ongoing pricing is maintained and distributed within our network and our customers, including regular updates to rates.
- Provide insurance rates and information, as requested.
- Plan and engage in Air & Ocean department meetings to discuss market intelligence and develop sound knowledge of the Air and ocean markets.
- Review pricing goals and pricing expectations periodically with Air and Ocean leadership teams to ensure buy-in and accountability.
- Attend regular meetings with Regional Quoting and Bid Teams to support Expeditors regional pricing goals and objectives.
- Develop relationships with teams globally at origin and Destination to secure the most competitive pricing available and to receive timely responses to requests.
- Build and maintain strong relationships with vendors (airlines, trucking companies, and others) in order to secure the most competitive pricing possible.
- Provide exceptional customer service at all times.
- Follow up with all customers on ad-hoc quotes provided to gain feedback and answer any additional questions.
- Maintain contact with bid owners to support and follow up on bid results.
- Customer feedback and quote outcomes to be logged within the quoting tool for visibility purposes.
- Analysis of quotes and feedback received to analyse and trend local market conditions and win ratios by customer/lane.
Knowledge, Skills and Behaviour:
- Attention to detail should be a natural characteristic.
- Must have the ability to prioritize and work within deadlines.
- Good knowledge and understanding of incoterms.
- Be a team player and can listen, comprehend, and effectively communicate.
- Ability to execute tasks with limited direction and oversight, against tight deadlines.
- Strong multi-tasking, timekeeping, and organizational skills.
- Good computer skills (Excel, Word, Power Point and Outlook).
- Ensure to embrace new systems and software to maintain pricing advantage for the branch.
- Be open to implementing new system changes and enhancements.
- Be involved and suggest system/process improvements.
- Exceptional Customer Service.
Qualifications
Training Requirements:
- Meet company standards of 52 hours training per year.
Additional Information
- 23 Days holiday
- Private Medical Insurance
- Dental and Optical cover
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- EAP