Premium Service Coordinator

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

The Premium Service Coordinator is an hourly position that will provide exceptional guest service to Premium Owners and Premium Administrators. The Coordinator will support the Premium Service Manager in day to day operations and coordination of event information. The coordinator must be extremely detail oriented and be able to multi-task. Responsibilities include but are not limited to: communication with suite holders/administrators, food and beverage sales, organization and maintenance of QUEST system and exceptional customer service. Must be able to operate in a fast paced, demanding environment efficiently.

• Responsible for working closely with Owners/Administrators to coordinate information to ensure an excellent game day experience

• Answer calls and emails in a timely manner

• Must have extensive knowledge of food and beverage menu, specials and services offered

• Provide Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations

• Responsible for updating and maintaining Quest

• Maintains Premium Owner information in a confidential manor

• Candidate must handle inquiries, requests and present information in a professional manner

• Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail

• Must be able to quickly and efficiently enter orders into Quest

• Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis

• Must be able to up sell in a professional manor

• Finalize any billing inquiries

• Compile information using various sources; organizes reports; performs calculations, and updates as necessary

• Independently responds to inquiries, verbally or in writing. Must have ability to work independently in a multi-tasking customer service setting

• Has frequent contact with company executives and with executive personnel outside of company

• Maintains positive public relations with inter-departmental and outside contacts at all times

• Prioritizes work to meet deadlines with minimal guidance as to established times

• Must be efficient and accurate with data entry

• Must type 40 wpm with accuracy

• May be needed in many different areas on emergency situations

• Maintain the Suites office, its equipment and supplies

• Other duties and projects as assigned

Qualifications

• Customer service and communication

• Fast paced problem solving

• Build buyer/seller relationships

• Must be personable, proactive and self-motivated

• Organized and ability to jump from task to task and prioritize as needed

• Ability to work under pressure and meet deadlines

• Able to adapt to change quickly

• Punctual and dependable

• Must be able to read and maintain information

• Must be able to perform simple mathematical calculations

• Must be able to speak, read, write and understand English

• Able to move fast and act on assigned duties

• Must maintain personal hygiene and a well-groomed appearance standard

• Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds

• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time

• Finger, hand, and wrist dexterity

• 1-3 years Administrative Assistant experience required

• Excellent organizational, written and verbal communications and interpersonal skills

• Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs

• Knowledge and experience working with a POS system

• High School Diploma required, Associate degree preferred

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Compensation: $22.50 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.