Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Job Summary:
The Practice Associate IV is an experienced professional with exceptional medical practice support skills supporting the front desk operations in the Department of Radiology. This position is a team lead that works with minimal supervision and supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication
Job Responsibilities:
- Greet patients and visitors and answer patient telephone calls.
- Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
- Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
- Manage and review physician's schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
- Coordinate and schedule appointments, procedures, and other specialty services/tests as requested.
- Assist with coordination of care to other specialties and appointments.
- Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
- Verify patient insurance eligibility and benefits as needed.
- Conduct all pre-determination, authorization, and pre-certification.
- Serve as a first point of escalation for escalated cases or front desk issues.
- May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.
- Assist Supervisor/Manager with special projects as needed.
- Conduct audits to identify training gaps and monitor established service standards. Make recommendations for remediation. Track compliance, education, and training requirements of the unit.
- Provide educational sessions to train new staff in front-end processes. Assign trainers/trainees and monitor progress.
- Assist Supervisor/Manager with staff scheduling and coverage.
- Other duties as assigned.
Job Qualifications:
- Associate degree is required. May be substituted by 2 years of relevant experience.
- A minimum of 5 years' relevant experience or a combination of certifications, coursework, and experience.
- Prior experience in a medical office environment is required.
- Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect, and sensitivity.
- Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
- Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
- Excellent verbal and written communication skills. Must be able to communicate with multiple stakeholder audiences.
- Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
- Prior experience in a radiology or medical imaging office is preferred.
- Prior experience in Epic is preferred.
- Prior experience delivering training is preferred.