Description Brigham and Women's Hospital is dedicated to:
- serving the needs of our local and global community
- providing the highest quality health care to patients and their families
- expanding the boundaries of medicine through research
- educating the next generation of health care professional
Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect
Self Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
- Utilize knowledge of HMO's, managed care and other thirst party insurers, and troubleshoots insurance issues as appropriate.
- Assist with training and orienting staff as needed.
- Provide cross coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned.
- Ensure daily coverage of BWH Center for Pain Medicine phone lines.
- Schedule appointments for new and return patients.
- Greet patients in a warm, welcoming and respectful manner.
- Obtain and verify patient demographic & fiscal information.
- Verify if active referral is in the system if the appointment requires one.
- Meet eReferral scheduling expectations set by the Hospital.
- Ensure accuracy of all new patient records and testing associated with appointments.
- Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Pain Center.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned
- Ensure daily coverage of BWH Center for Pain Medicine phone lines.
- Schedule appointments for new and return patients.
- Greet patients in a warm, welcoming and respectful manner.
- Obtain and verify patient demographic & fiscal information.
- Verify if active referral is in the system if the appointment requires one.
- Meet eReferral scheduling expectations set by the Hospital.
- Ensure accuracy of all new patient records and testing associated with appointments.
- Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Pain Center.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Qualifications High school diploma or GED required; post-high school education preferred.
Minimum one year of applicable work experience required.
Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required:
Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills:
Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Verbal skills:
Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Organization Skills:
Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills:
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
System Skills:
Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
- Excellent customer service skills.
- Ability to prioritize work load when processing referrals and authorization requests per guidelines and within specified turn around timeframes.
- Ability to process high volume of requests with a 95% or greater accuracy rate.
- Effective collaborative skills.
- Strong oral and written communication skills.
- A strong working knowledge of Microsoft Office products.
WORKING CONDITIONS: General Requirements: - Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle and blood products.
Schedule Requirements: - Flexible Shift eligible
- Alternate Work Schedule is not available for this position
- This position requires a 40 hour work week. Hours as needed by Department and position.
- Occasional overtime may be required
HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
BWH Behavioral Competencies (required of all employees)
1. People: Focus on serving the community through collaboration and respect
Inclusiveness
Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.
Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles
Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments
Be professional when approached about behaviors that might be perceived as disrespectful
Open Communication
Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner.
Practice active listening skills
Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience
Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication
Building Collaborative Relationships
Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals.
Take initiative to support others and build productive relationships that will lead to a cohesive workplace
Interact effectively with other team members, departments and customers to accomplish organizational goals
Organizational Awareness
Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals.
Support and respect BWH's mission, vision, values and history
Understand and recognize how your individual role and department impacts the organization
2. Self Management: Accountability, professionalism and commitment to growth and development
Embracing Change
Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.
Support and positively participate in organizational and/or job specific changes
. click apply for full job details