Position Overview:
The Medical Office Administrator plays a pivotal role in our healthcare organization, responsible for leading the daily operations of the practice while guiding its expansion to multiple locations and integrating additional specialties. This position demands a dynamic blend of administrative expertise and healthcare knowledge, aimed at driving operational efficiency, strategic growth, and delivering unparalleled patient care and satisfaction.
Key Responsibilities:
1. Strategic Leadership and Operational Management:
- Direct overall operations of the medical office, ensuring effective workflows and efficient patient services across multiple locations.
- Develop and implement office policies and procedures in line with healthcare regulations and standards.
- Manage resources, including office supplies, equipment, and facility maintenance, to ensure a safe and effective environment.
2. Financial Oversight and Growth Planning:
- Supervise billing, coding, and collection processes, ensuring accuracy and compliance.
- Develop and manage the office budget, focusing on cost control and strategic financial planning.
- Analyze financial data to identify trends, make informed decisions, and drive profitability and efficiency.
3. Human Resources Management:
- Lead the recruitment, training, and supervision of staff across various locations, ensuring a skilled and efficient workforce.
- Conduct performance evaluations, facilitating ongoing development and adherence to healthcare standards.
- Foster a positive, collaborative work culture, ensuring compliance with healthcare regulations and office policies.
4. Quality Patient Care Coordination:
- Uphold high standards of patient care by coordinating with healthcare providers and support staff.
- Oversee patient satisfaction initiatives and address concerns to maintain a patient-centric approach.
- Innovate and maintain effective systems for patient scheduling, registration, and record management.
5. Compliance and Quality Assurance:
- Ensure adherence to healthcare laws, regulations, and accreditation standards.
- Spearhead quality assurance programs to enhance patient care and safety.
- Coordinate and lead preparations for audits and inspections.
6. Technology and Information Systems:
- Oversee the integration and maintenance of EHR and other medical software systems.
- Ensure the protection and confidentiality of patient information.
- Stay at the forefront of technological advancements to integrate innovations that optimize operations.
7. Community Engagement and Public Relations:
- Represent the practice in community and professional settings, building relationships with healthcare providers and organizations.
- Lead marketing and outreach strategies to attract new patients and retain existing ones.
- Engage in community events and health fairs, promoting the practice's services and vision.