Job Description Opened: 08/09/2024
Closes: Open Until Filled.
Position Title: Portfolio Project Manager I (STS Project Engineer)
Class/Group: 1650/B28
Military Occupation Specialty Code: N/A
Fair Labor Standards Act Status: Exempt
Number of Vacancies: 2
Division/Section: Chief Operations Office / STS Project Engineering
Salary Range: $7349.25 - $8750.00
Duration: Regular
Hours Worked Weekly: 40
Work Schedule: This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel: Occasional
Work Location: North / Austin, Texas 78758
Web site:Refer Inquiries to: People and Culture Office
Telephone: or
How To Apply: - Select "Apply Online" to apply for the job at
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- Update your profile and apply for the job by navigating through the pages and steps.
- Once ready, select "Submit" on the "Review and Submit" page.
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Special Instructions: - Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time: Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration: Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship: We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call to request reasonable accommodation.
What We Do We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.
The STS Project Engineer performs highly advanced portfolio project management work and technical activities required on DIR's Shared Technology Services (STS) program, including the Data Center Services, Managed Security Services, and Texas.gov Services programs. This position acts as the Project Engineering technical contact and working counterpart to the service delivery tower leads and technical architects from these STS service providers. This position facilitates effective project implementation, communication, planning, requirements definition, issue escalation, and collaboration and information sharing among DIR, multiple service providers, and other stakeholders regarding a suite of projects and portfolios. This position works with the Director of STS Project Engineering to ensure adherence to timely delivery, quality standards, performance metrics, and continuous process improvement. Works under limited direction of the Director of STS Project Engineering with considerable latitude for the use of initiative and independent judgment.
Position Summary The ideal candidate will have the ability to highlight their strengths in the following functions:
• Provides expert technical and operational guidance to service providers in support of DIR's major program and project related activities and initiatives on shared technology services, such as Transition, Service Evolution, Automation, and Request for Solution.
• Coordinates, develops, and evaluates the portfolio of transition projects, including coordinating project activities with service providers, STS customers, and other stakeholders. Leads and manages the overall Transition program and projects for each shared service; Coordinates Organizational Change Management activities for STS Transition projects.
• Coordinates, oversees, and evaluates Service Evolution and Automation efforts, including activities with service providers, STS customers, and other stakeholders. Leads and manages the overall Service Evolution program and projects for each shared service.
• Oversees Request for Solution efforts to ensure service providers are following consistent processes, risks and issues are identified and resolved timely, and service providers are coordinating efforts effectively to ensure STS customer satisfaction. Includes activities with service providers, STS customers, and other stakeholders. Leads and manages the overall Request for Solution program and projects for each shared service.
• Leads and contributes to the creation and implementation of service delivery processes developed by DIR and the service providers; Provides engineering content as a subject matter expert for the development of Requests for Offers (RFO), may participate in the RFO evaluation and negotiation process, and may help direct cross functional teams through the procurement process.
• Monitors service provider's technology architecture and standards; assesses service provider's quality of technical support and ensures appropriate on-going services from the service provider are meeting quality standards. Reviews performance reports and identifies issues or opportunities for continuous improvement; Monitors and continuously improves processes, such as the Project Management and Support process, with all service providers.
• Participates in the Shared Technology Services Governance model by serving on solution groups, presenting issues to governance groups, and soliciting customer feedback on DIR initiatives; Supports and assists DIR representatives and STS customers in identifying, escalating, and resolving issues and disputes in collaboration with the service provider according to escalation procedures.
• Performs other duties as assigned.
Qualifications: Education • Graduation from an accredited four-year college or university with major course work in MIS, computer science, math, or a related field.
• Additional work-related experience may be substituted for education on a year-for-year basis (High-school diploma or equivalent certificate required).
Experience and Training Required • Eight (8) years of progressively responsible experience in IT project management.
• Six (6) years of progressively responsible experience with complex private and/or public cloud environments, enterprise security programs, and/or application development in the IT industry, including but not limited to operating system, system software, and server hardware upgrades.
Experience and Training Preferred • Extensive experience in IT portfolio management.
• Experience with IT related planning and operations, including troubleshooting and resolving complex IT problems or issues.
• Extensive experience leading, inspiring, and building trust among stakeholders.
• Experience Integrating systems.
• Experience defining IT security policy.
• Experience identifying and resolving technology and business risks.
• Experience with IT project implementations, including building, testing, and deploying complex integrated systems in a multi-service provider environment.
• Experience working as a project or program technical lead on infrastructure transition or transformation activities, especially involving multiple facilities or data centers.
• Experience with Organizational Change Management activities and processes for large, complex transition initiatives.
• Project Management Professional (PMP) or Portfolio Management Professional (PMP) certification preferred.
Knowledge, Skills, and Abilities • Knowledge of business practices and approaches.
• Knowledge of server hardware, operating systems, system software, security software and/or application development software.
• Knowledge of portfolio and project management theories and practices applicable to projects.
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