Portfolio Manager

Provide day-to-day support to property owners by answering questions related to owner statements, ledgers, late fees, tenant violations, payment plans, etc.

• Conduct regular calls with owners regarding their properties

• Oversee the day-to-day management of properties including, but not limited to, rent collection, evictions, lease renewals, move in & move out processes, submitting and processing account adjustments, and delinquency calls

• Negotiate lease terms and facilitate timely lease renewals

• Ensure all appropriate notices are posted at properties and that all Section 8 and HUD regulations are adhered to

• Coordinate with HOA, when applicable, regarding posting notices and regulation compliance

• Inspect newly constructed units and create punchiest for the Construction Team to complete before unit deemed ready to rent

• Inspect vacated units to verify they are ready to become available for a new tenant to lease

• Communicate with Construction, Maintenance, Warranty and Turnover teams, vendors, tenants, and owners regarding open work orders

• File and track insurance claims when necessary in coordination with Maintenance Team

• Produce and distribute reports as needed

• Maintain records related to each property per company policies and procedures

• Other duties as assigned

Qualifications:

• Experience in property management or the property management industry preferred

• Experience using PropertyWare or similar property management software

• High-school diploma or equivalent

• Must be customer service oriented

• Possess excellent writing and speaking skills

• Must be highly organized, efficient and able to properly prioritize multiple tasks

• Possess a professional appearance and a polite demeanor appropriate for a representative of the company

• Able to develop and maintain effective and cooperative working relationships with others

• Proficiency in Microsoft Office Suite

• Possess reliable personal transportation, a valid driver's license, and acceptable driving record

• Able to prove coverage of at least the state required minimum of auto liability insurance

• Maintain an exemplary record of attendance and punctuality

• Able to perform the essential functions of the position, with or without a reasonable accommodation

Portfolio Manager Job Description

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Essential Functions:

• Able to identify when something is wrong or is likely to go wrong

• Able to apply general rules to specific problems to produce answers that make sense

• Able to come up with a number of possible solutions to a problem

• Able to read and understand information and ideas presented in writing

• Able to listen and understand information and ideas through spoken words and sentences

• Able to effectively communicate information and ideas when speaking so that others understand

• Able to effectively communicate information and ideas in writing so others will understand

• Able to speak clearly so others understand

• Able to identify and understand the speech of another person

• Able to see details at close range