Hiring Range: $44,735 - $57,037 Annually Salary Range: $44,735 - $69,340 Annually Experienced candidates who are selected will be offered a salary commensurate with experience within the hiring range.Candidates with no related experience who are selected will be offered a salary of $44,7352 (minimum of the pay grade). POSITION SUMMARY Performs intermediate-skilled clerical work, customer service, data processing, record-keeping, and administrative support duties in the Police Department. Work is performed in accordance with department policy and state and federal law, supplemented with specific directions from the supervisor. Work is performed under the supervision of the Police Administrative Services Manager.
ESSENTIAL FUNCTIONS (The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.)
- Serves as departmental receptionist; takes and relays messages; appropriately delivers and processes incoming mail; identifies, interviews, and escorts visitors, ensuring CJIS compliance, and refers to proper authority.
- Screens incoming calls, assessing the nature and urgency; routes to appropriate staff or other agencies.
- Processes walk-in calls for service.
- Performs customer service by greeting the public, answering questions via phone and in person; providing reports, securing information, and routing calls to appropriate personnel.
- Processes public records requests; redacts and releases reports based on state law and department guidelines.
- Processes and routes internal criminal and civil subpoenas; communicates with the Liaison's Office regarding court absences.
- Eliminates outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to guidelines or legal requirements.
- Performs periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
- Processes accident reports, answers questions, and processes requests for information; handles a variety of confidential information.
- Manages false alarm data and program.
- Ensures the accuracy of report data entry to meet National Incident Reporting System (NIBRS) and state reporting requirements.
- Creates DCI/NCIC Hot Files and maintains their validations.
- Creates and runs queries and reports on computer systems.
- Checks and reviews a variety of police-related data for accuracy and completeness, including spelling and grammatical accuracy.
- Enters data into the computer; prepares statistical data for state and county requirements.
- Performs Criminal History Checks for employment, permits, and ride-along applications.
- Prepares, researches, and maintains data and records.
- Assists in the preparation of periodic and special reports.
- Operates standard office, data entry, word processing, and other equipment.
- Performs related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES (The knowledge, skills, and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
- Working knowledge of the Town government and services offered.
- General knowledge and understanding of the Police Department's services to respond to routine inquiries, but typically refers non-routine or complex inquiries to others for response.
- Working knowledge of modern office procedures and related office information technology equipment, software, and peripherals.
- General knowledge of modern and accurate record-keeping procedures and practices.
- General knowledge of police forms, terminology, and records.
- General knowledge of departmental programs, policies, and procedures.
- Considerable knowledge of business English, grammar, spelling, vocabulary, and mathematics.
- General knowledge of NC General Statutes and Public Records laws.
- Skill in the operation of a computer, to include but not limited to, utilizing multiple screens, telephone, printer, copier, fax machine, calculator, or other office equipment used in the area of assignment.
- Ability to perform a considerable volume of detailed record work.
- Ability to communicate effectively in oral and written form in person and by telephone.
- Ability to be tactful and courteous while conducting the Town's business.
- Ability to handle increased public face-to-face interaction, including the media, lawyers, and other law enforcement agencies.
- Ability to follow oral and written instructions and procedures.
- Ability to type accurately and at a reasonable rate of speed.
- Ability to learn and apply filing and coding systems and to arrange and place records, reports, and files into a proper sequence.
- Ability to compile straightforward records and reports using manual and electronic information.
- Ability to maintain confidential information.
- Ability to make independent decisions made in referral of telephone calls.
- Ability to establish and maintain effective working relationships with supervisors, co-workers, Town officials, and the general public.
PHYSICAL REQUIREMENTS- Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, feeling, talking, hearing, and repetitive motions.
- Must be able to perform sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently and constantly to carry or move objects in various lifting positions, such as overhead, chest height, etc.
- Must possess the visual acuity to work with data and figures, operate a computer and related equipment, and ability to read to comprehend written material and make inferences from the contents; use of both hands and fingers with dexterity to complete daily work assignments.
WORKING ENVIRONMENT This position is primarily based in an office environment. Employees will work in a setting that includes standard office equipment such as computers, telephones, printers, and other office technology. The workspace is typically climate-controlled, but employees may encounter fluctuations in temperature depending on building conditions. Employees are expected to maintain a clean, organized, and safe work area, adhering to health and safety guidelines, including but not limited to ergonomics, emergency procedures, and general workplace conduct, to prevent accidents or injuries. May be subject to hazards in property control work including working in both inside and outside environments, in extreme hot and cold weather, and exposure to various hazards to include but not limited to mobile incinerator, hazardous fumes, etc. This position is subject to all State and Federal OSHA regulations, including, but not limited to the following: bloodborne pathogens, hazard communication/GHS, personal protective equipment, slips, trips, and falls, etc.
EDUCATION AND EXPERIENCE REQUIREMENTS Graduation with a high school diploma, GED, or high school equivalency from an accredited educational institution and at least two (2) years of administrative support experience involving customer service; or an equivalent combination of education and experience.
CERTIFICATE AND LICENSE REQUIREMENTS- Must possess or be able to obtain a valid North Carolina Driver's License within 60 days of employment with a safe driving record. (If you possess a South Carolina Driver's License and maintain residence in South Carolina, you are not required to obtain a North Carolina Driver's License).
- Possession of a valid DCI certificate issued by the State of North Carolina or the ability to obtain within three (3) months of appointment.
- Possession of Notary Public Certification or ability to obtain certification within six (6) months of appointment.
CONDITIONS OF EMPLOYMENT The Town of Matthews requires background checks to be conducted on the final candidate(s) applying for any position with the Town of Matthews. For this position, final candidates must pass a background process to include but are not limited to work history verification, professional/personal reference checks, social media, financial review, polygraph, pre-employment drug screening and physical, psychological evaluation, criminal background, driving record checks, and firearms qualification with final approval by the Police Chief. During the selection process, candidates may be asked to take a skills test and/or participate in other assessments.
SUPPLEMENTAL INFORMATION All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.
The Town is an Equal Opportunity Employer. The Town of Matthews provides equal employment opportunities to all employees and job applicants and prohibits discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws in all terms and conditions of employment.
The Town of Matthews is an at-will employer.
Equal Opportunity Employer
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