Police Communications Operator

Salary: $47,883.00 - $72,189.00 Annually
Location : Butler County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-8
Department: Pennsylvania State Police
Division: SP Stf Srvs Unt Butler
Opening Date: 04/18/2025
Closing Date: 4/22/:59 PM Eastern
Job Code: 73020
Position Number: Multiple positions may be filled from this posting.
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST05
Bureau / Division Code: 201411
Bureau / Division: Troop D, Butler
Worksite Address: 200 Barracks Road
City: Butler, Pennsylvania
Zip Code: 16001
Contact Name: PSP Human Resource Civilian Placement
Contact Email:

THE POSITION

Can you keep your cool when faced with high-pressure situations in a dynamic setting? Do you possess excellent verbal communication abilities along with keen listening skills? The Pennsylvania State Police (PSP) is on the lookout for a reliable Police Communications Operator in Butler County. If you are committed to enhancing safety within your community and are interested in a fulfilling public service role, we invite you to submit your application today.
DESCRIPTION OF WORK

As a Police Communications Operator (PCO) with the Pennsylvania State Police, your responsibilities will encompass a variety of critical tasks. You will be the first point of contact for both the public and county 911 operators, handling calls that pertain to both emergency and non-emergency police matters. Your role will involve probing callers for essential information to accurately assess the situation, determine the necessary response, and prioritize incidents accordingly. You will also be responsible for dispatching relevant information to Troopers who are responding to these incidents. In addition, you will coordinate with municipal police, fire departments, ambulance services, towing companies, and PennDOT to relay incident specifics and request their assistance as needed. Proficiency in utilizing systems such as CLEAN, JNET, and PFAD will be essential for accessing, researching, and maintaining accurate records. Furthermore, you will be tasked with establishing and updating incident information within electronic record management systems, while also ensuring effective communication with Troopers and fellow PCOs regarding ongoing incidents or any emerging concerns.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
•  Full-time employment, 40 hours per week
•  PSP work shifts cover 24 hours a day, 7 days a week, 365 days a year. Work hours to be determined will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
•   Telework: You will not have the option to telework in this position.
•   Salary: In some cases, the starting salary may be non-negotiable.
•  You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:
•  Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
•  Two years of experience using computer systems for entering, updating, and retrieving information; or
•  Completion of 60 college credits; or
•  An equivalent combination of experience and training. Special Requirements:
•  You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
•  You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
•  You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job. Additional Requirements:
•  You must be able to perform essential job functions. Legal Requirements:
•  This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
•  You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. How to Apply:
•  Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
•  If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
•  Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
•   Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
•  Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS):
•  711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work. Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

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Eligibility rules apply.
01

How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?
•  2 years or more
•  1 but less than 2 years
•  Less than 1 year
•  None 02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?
•  2 years or more . click apply for full job details