PM/BA Customer Sales Operations

Job Description

Responsibilities

Assist current lead Program & Product Manager(s) on helping management of multiple

existing work streams on large scale project(s)

Understand analyze & document business process workflow diagrams, both as-is and

to-be and drive overall business analysis with multiple stakeholders

Write detailed user stories with acceptance criteria, from high level sometimes ambiguous epics

Manage backlog & release roadmap for multiple cross functional applications, working

with engineers & business

Prepare & maintain comprehensive project plans that details all pre-agreed milestones

and dependencies & lead the project independently

Own User Acceptance testing end-end - writing test scripts, co-ordinating schedules

with geos & technical teams, facilitate triage calls, obtain sign-o? & rollout

Manage and upkeep of cross functional project plans, BRDs, Test Scripts and other

project documents (Full project knowledge-base).

Assist with project management office aspects as determined by the Program Lead (i.e.

various presentations, project status reports, production support etc)

Manage communications with geos, WW & IT & arrive at common solution

Ensure that all project deliverables are diligently tracked and managed while meeting

time sensitive deadlines

Tracking and managing project risks, actions, issues, dependencies.

Multi-task numerous projects and/or requirements concurrently and communicate

effectively and drive all project tasks when required

Apply critical thinking to identify potential issues that will impact the progress and

proactively address the issues

Qualifications

8+ years of experience in business analysis & user focused product management

Experience in managing cross functional project roadmaps

Good time management skills and proven ability in meeting deadlines and working with

both technology & business teams in high pressure and results-driven environment

Excellent teamwork skills and ability to influence others and an ability to quickly establish

trust and credibility

High level of professionalism, energy and sense of urgency to "make things happen"

5+ years of experience on technology focused projects around customer facing

application deployment and/or complex mobile app development.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.