ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional.
Position Overview: The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.
Key Responsibilities:
Manage inbound calls for service scheduling.
Coordinate appointments for maintenance, repairs, and equipment replacement.
Respond to email and web portal inquiries for scheduling requests.
Conduct outbound calls to existing clients for follow-ups and scheduling.
Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.
Required Skills & Qualifications:
Bilingual in Spanish (preferred but not required).
Strong commitment to superior customer service.
Excellent phone etiquette and interpersonal skills.
Outstanding written and verbal communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Sound judgment and problem-solving skills with a calm, professional approach.
Proficiency in Microsoft Word, Outlook, and Excel.
Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
Previous experience handling high call volumes in a dynamic environment.
Successful completion of pre-employment drug screening and background check.
Education & Experience:
2-3 years of experience in a call center or customer service role.
Physical Requirements:
Frequent sitting, typing, and phone communication.
Occasional standing, walking, reaching, and kneeling.
Ability to lift up to 10 pounds occasionally.
Strong visual acuity for reading screens and written documents.
Benefits:
401(k) retirement plan.
Medical, dental, and vision insurance.
Life insurance coverage.
Paid vacation and holidays.
About Adeedo.
Adeedo. Drains, Plumbing, Heating & Air is a premier Los Angeles plumbing and HVAC business that has been serving greater Southern Californian residents since 1949. Our experienced team of dedicated plumbers and HVAC Professionals ensure that our customers are provided with outstanding quality, service, and reliability.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Privacy Policy