What We Offer (Because Your Success Matters.)
Competitive Pay Structure:
- Base hourly rate: $23-$25/hour
- Monthly performance bonuses: $250 + per month (UNCAPPED.)
- The more appointments you book that turn into successful jobs, the more you earn.
Full Benefits Package:
- Health, dental, and vision insurance
- Paid holidays and PTO
- Ongoing training and career development
- Supportive, team-first company culture
Work-Life Balance:
- Monday-Friday schedule options:
- 8:30 AM - 5:00 PM
- 9:30 AM - 6:00 PM
- No rotating weekends or crazy hours.
About the Role: Be the Voice That Makes a Difference
This isn't your typical call center gig. You're not reading scripts for a utility company or processing insurance claims. You're the friendly expert who turns a stressful plumbing emergency into a positive experience.
What You'll Actually Do:
- Connect with homeowners who need plumbing help (inbound calls)
- Use your charm and expertise to book appointments with our skilled technicians
- Make Outbound calls to follow up on estimates and maintain relationships with previous customers
- Work with our dispatch team to ensure smooth scheduling
- Input customer details into our system (Service Titan)
Think of it as inside sales meets customer service - you're not just taking orders, you're building trust and ensuring customers feel confident choosing us.
We Want YOU If
MUST HAVES:
- Experience in home services (pest control, solar, roofing, electrical, HVAC, plumbing, windows/doors, etc.)
- Naturally bubbly, positive attitude
- Strong communication skills and ability to build rapport quickly
- Comfortable with scheduling software and multi-tasking
NOT A FIT IF:
- Your background is traditional call centers (utilities, healthcare, financial institutions)
- You prefer script-reading over genuine conversations
BONUS POINTS:
- Experience with Service Titan
- Basic knowledge of plumbing services
- Bilingual (English/Spanish)
About Do It Right Plumbers
We're not your grandfather's plumbing company. We're a fast-growing team that believes in doing right by our customers AND our employees. We're building something special here - a company where great customer service meets real earning potential.
Ready to turn your people skills into serious income?
Apply now and let's chat about how you can make bank while making customers' days better.
Equal Opportunity Employer - We welcome applications from all qualified candidates