Players Club Supervisor

Position Title: Players Club Supervisor

Department: Sales and Marketing

Employment Classification: Non-Exempt

Position Summary/General Description:

A Players Club Supervisor assists in shaping and managing ongoing marketing programs, special events, and campaigns aimed at promoting a consistent and positive image.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Issue and print players club cards to new members as well as issue player coupons to players according to policy and guidelines.
• Coordinate and train Player Club personnel.
• Manage point-redemption method. Club certificates, redemptions, and club vouchers according to policies and guidelines.
• Communicate and implement promotional programs at operational levels with cooperation of Marketing Director/Manager/Players Club Manager and Promotions Supervisor.
• Assist in the player point structure.
• Issue redemptions for both cash back and for casino outlets in the form of a voucher according to policies and guidelines.
• Oversee direct mail reissue, direct mail return, direct mail bad address/ address updates.
• Track special events and promotions. Ensure the proper security and issuance of prizes, cash and other promotional items.
• Coordinate information reports and/or custom managerial reporting requests by Marketing Director / Players Club Manager / Marketing Manager/Promotions Supervisor.
• Review and manage point-redemption process.
• Budget control, review, and reporting. Maintain an accurate inventory of all merchandise, club and casino collateral to ensure items are in stock at all times.
• Assist with promotional events. Must have a clear understanding of their strengths and weaknesses.
• Maintain knowledge of current special events, promotions, other venues (e.g. gift shop, restaurants, etc.).
• Work closely with other departments.
• Encourage players to keep coming back again and again.
• Make PA announcements.
• Write reports, correspondence or other materials.
• Provide leadership and direction toward marketing team.
• Evaluate promotional events with assistance of Director of Marketing/Marketing Manager/Players Club Manager/Promotions Supervisor.
• Communicate and implement programs with Director of Marketing/Manager.
• Generate sales and incentive reports.
• Communicate system problems or concerns regarding program management with IT Dept.
• Maintain knowledge, ensure that employees adhere to departmental procedures, and assist with revisions to departmental procedures.
• Maintain knowledge and ensure that employees adhere to internal controls, as well as Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations as they relate to Sales and Marketing.
• Manages the activities and performance of Players Club Leads & Players Club Representatives.
• Deal with the difficult circumstances and unreasonable demands in a constructive and professional manner, balancing the interests of customers, vendors, employees and company.
• Carry out oral and written instructions.
• Exercise tact, courtesy, and initiative in handling routine problems.
• Work odd and unusual hours, including holidays and weekends.
• Count money and calculate figures and amounts.
• Seek out information to solve problems and make decisions confidently and accurately.
• Maintain strict confidentiality of all sensitive information (e.g. guest/player information, financial data, casino player data, policies and marketing plans).
• Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
• Other job duties as assigned.

Education & Experience:

• High School Diploma or GED Certification required.
• 0-1 year relevant experience & demonstrated ability to lead.
• Prior marketing, guest or casino experience preferred.

Licensing & Certification:

• None

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Proficient with basic office equipment (e.g., computer, photocopying and faxing).
• Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
• Proficient with OASIS or AS/400 computer networks and Super PlayMate.
• Calculator, cash register and other general office equipment.

Essential Physical Requirements:

• Requires employee to hear, stand, see, talk, walk and repetitively use hands the majority of the time.
• Requires employee to occasionally bend, crouch/stoop, sit, and turn/twist.
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-50 lbs.

Essential Mental Demands:

• Requires the ability to solve problems, organize, plan, make decisions, interpret data, reading and writing the majority of the time.

Supervisory Responsibilities:

• Recommend hiring, promoting, compensating and terminating employees.
• Training, discipline, scheduling, apportioning work among others, directing, apprising productivity, measuring performance and planning budgets.

Work Environment (inside/outside):

• The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke).

Other Requirements:

• Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board.
• Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

• Must pass a pre-employment alcohol/drug screening.