Overview Responsible for providing operational support to the Player Development team including overseeing all aspects of the Players Club and VIP Services. Executes Marketing initiatives as well as ensure compliance with regulatory and internal process and policies.
Responsibilities- Manages and oversees the daily activities of the Player Development Department.
- Supervises, coordinates, and manages all Player Development Team Members on a shift.
- Responsible for ensuring all Player Development equipment, communication devices, and materials function properly during a shift in all areas including Executive Hosting and Players Club.
- Demonstrates the guest service standard with all guests.
- Encourages and cultivates repeat business.
- Assists in the development of programs to optimize the guest experience and encourage repeat business.
- Responds to guests' questions regarding entertainment, special events, promotions, and service.
- Audits transactions to ensure compliance with regulatory and internal process and policies.
- Ensures Player Development Team Members comply with professional grooming standards.
- Assists in the accuracy and thoroughness of departmental records and reports.
- Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary action as appropriate.
- Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
Qualifications- High School Diploma or GED certificate.
- Associates or Bachelor' Degree in Marketing, Business Administration, or equivalent work experience.
- Two years of experience in casino or hospitality sales, marketing, promotions, public relations, or related field.
- Two years of experience in a supervisory role.
- Knowledge of casino operations, guest service, slot, and table games.
- Basic computer proficiency utilizing Microsoft applications, e-mail, and Internet.
- Willingness to work flexible schedules in a 24/7 work environment.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Location 3400 Highway 246
Minimum Pay Rate $67,825 annually
Maximum Pay Rate $84,781 annually