As a part of the Global Technical Operations Team, the Operations Specialist is responsible for continuously operating, managing and supporting Platforms of our customers with the goal of maintaining a highly available, scalable, reliable and secure platform.
In capacity of the Operations Specialist, you will focus on how our platform operates, ensuring smooth configuration, integration, optimization, and support across teams and customers including product deployment and configuration, product catalog maintenance, platform updates delivery, and validating implemented changes. Whether you're supporting internal stakeholders or external users, you'll bridge the gap between technology and outcomes-making sure the platform is not just functional, but impactful.
Operations Specialist will focus on executing operational and maintenance tasks, developing, executing, supporting and maintaining automation tools. Daily tasks will range from supporting product rollouts, maintaining multiple operational environments, troubleshooting issues and contributing to improvements of processes, platforms and supporting its components. We are looking for a technology innovator who will be able to propose new ideas, work with technology teams to implement ideas and operationalize them once successful.
Responsibilities:
Assess & Design solutions for Xvantage platform, based on business requirements and best practices / conventions
Manage configurations, permissions, and settings to ensure the platform aligns with business needs
Monitor platform performance and usage, identifying areas for optimization or enhancement
Partner with product, engineering, and operations teams to test and roll out new features or modules
Manage SKU catalog based on business requirements
Identify, analyze, understand and document business requirements
Prepare deployment, configuration and process documentation.
Monitoring of systems' health and performance, improving monitoring process.
Support customers by investigating and successfully resolving reported issues
Provide support during QA/UAT prior to launch and 3rd-level support post-launch
Required Skills & Qualifications:
Bachelor's Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training, and work experience.
3+ years' experience in eCommerce Management
Database skills with SQL Server, PostgreSQL, Oracle, MySQL, etc.
High level of English (written and verbal)
Core Skills:
Strong analytical and problem-solving skills
Can-do attitude
Clear communicator (both written and verbal)
Ready to work in a global company, with different cultures and time-zones
Ability to operate with a high sense of urgency
Ability to work a non-standard shift as we are a 24x7 operation
Nice to Have:
Knowledge of Xvantage Platform or CloudBlue Commerce platform (big plus)
Experience as a System Administrator or related position
Scripting languages: bash, php, python
Cloud infrastructure services experience (Azure, AWS, Google Cloud)
Microsoft Partner Center environment knowledge
LPI/RedHat, Microsoft certifications