Platform Administrator

Job Description

Your Role

The Configuration Quality & Efficiency team is a testing team focused on user acceptance testing of various domains within the Facets application and ensuring results meet the needs of the business. The Platform Administrator, Senior will report to the Manager of IT Development. In this role you will be relying on a skillset that performs user acceptance testing, root cause analysis, internal audit findings review and lead continuous improvement efforts.

Responsibilities

Your Work

In this role, you will:

• Lead the analysis of hard to complex solutions for requirements/user stories to develop and execute test cases
• Provide input in cross-functional sessions and understand requirements and out-of-box platform solution options to develop and execute test scenarios; Ensure traceability of solutions back to performance goals and metrics
• Define and test prototype solutions
• Be responsible for configuration and quality assurance of low to moderately complex solutions using best practice and low-code platform configuration
• Facilitate troubleshooting, root cause analysis, and issue resolution to meet service level agreements (SLA's)
• Act as the liaison between IT and business areas in support of extensions and service packs
• Provide platform administration to support day-to-day operations including end user support, user access management, system configuration, and platform performance in partnership with IT
• Support the efforts of Internal Audit and Compliance with regards to their requirements from the supported platforms
• Continually evaluate and analyze systems applications and make recommendations for improvements and modifications to ensure optimum functioning of implemented systems
• Understand the core functionality of all Facets applications and how they work together
• Research, review and create claims to test configuration output to ensure results meet business requirements
• Effectively work in JIRA with ability to follow departmental guidelines

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience and a minimum of 5 years of prior relevant experience
• Requires advanced knowledge in one or more software platforms and domains (e.g. Salesforce, Facets, Pega)
• Requires experience in platform administration, solutioning, configuration, product management or technology implementation using agile development life cycle (SDLC) protocols
• Experience with agile methodologies and release tools preferred
• Experience with data analytics preferred
• Experience in interpreting and writing Oracle SQL queries
• Desired experience in Facets Claims processing
• Requires understanding of Core Facets functionality

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us.

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.