Pinnbank for Business Representative I

PinnBank for Business Representative I

Department: 22S5- Customer Support Center

Employment Type: Full Time

Location: Pinnacle Support Center

Compensation: Depends on Experience

Description

GENERAL SUMMARY:

At the direction of the PBFB Help Desk Supervisor, provide customer service and data entry support regarding PinnBank for Business via the telephone, chat and email in compliance with established policies and procedures.

JOB RESPONSIBILITIES AND DUTIES:

1. Assists existing customers with basic online business banking issues regarding password resets, unlocks, bill pay, mobile banking and other simple questions.
2. Verifies data entry changes made by PBFB Rep II and higher.
3. Verifies Fed File Submissions.
4. Assists PBFB Help Desk Supervisor with related projects as requested.
5. Regular and reliable attendance.
6. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.

PHYSICAL REQUIREMENTS:

Seeing: 75-100%

Must be able to read computer screens and reports

Hearing: 75-100%

Must be able to communicate with customers

Standing/Walking: 50-74%

Climbing/Stooping/Kneeling: 25-49%

Lifting/Pulling/Pushing: 25-49%

Fingering/Grasping/Feeling: 75-100%

Must be able to operate a computer

PHYSICAL DIMENSIONS:

Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.

NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

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