Are you passionate about delivering exceptional customer service? Do you enjoy being on the road and taking pride in creating a great experience for others? Lexus Carlsbad is seeking a professional, friendly, and dependable Pick-Up and Delivery Driver to join our team. This role is essential in ensuring that our service guests receive top-notch care, not only with safe and efficient transportation but also through your attention to detail and support in maintaining a welcoming environment at our dealership.
What We Offer: - Excellent Culture
- Advancement opportunities
- Medical, Dental and Vision Plan
- Company-paid Life Insurance
- 401(k) savings plan and matching program
- Paid Vacation
- Tuition Reimbursement
Major Essential Duties: - Pick up and re-deliver customer cars for any service guests as needed.
- Drives customers to their homes or places of business and picks them up after their vehicle is repaired.
- Coordinate all routes with the Service Managers to ensure all customers are taken care of in a timely manner.
- Ensures to check for any damage on customer cars before and after delivery.
- Use good judgment and safe driving skills.
- Keeps a timely shuttle/delivery route.
- Assists passengers getting in and out of vehicles.
- Operates radio or similar device to communicate with dealership or other vehicles to report disruption of service.
- Assured that shuttle SUV is properly maintained. Notify service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance.
- Ensures that customer vehicles are clean and ready to be returned with no warning lights illuminated.
- Maintain accurate and detailed trip records.
- Demonstrate exceptional customer relations.
- Follow all quality control processes and procedures.
- Work with the customer relations manager to ensure all items are ordered and stocked.
- Ensure service lounge is clean and organized.
- Store away supply orders when they arrive.
- Must wear a dealership provided uniform, maintaining a professional personal appearance.
- Maintain a safe driving record.
- Other duties may be assigned.
Qualifications: - Must have a valid driver's license
- Driving Experience: Previous experience in driving and delivery roles preferred
- Clean Driving Record: A history free of major traffic violations or accidents.
- Knowledge of Local Routes: Familiarity with the delivery area, including streets, traffic patterns, and shortcuts.
- Time Management Skills: Ability to plan routes efficiently and meet delivery deadlines.
- Customer Service Skills: Professional and friendly demeanor when interacting with customers.
- Attention to Detail: Ensuring accurate deliveries and proper handling of goods.
- Dependability: A strong work ethic and reliability to show up on time and complete tasks.
- Must exhibit a professional appearance and demeanor
- Must have the ability to read and comprehend instructions and information and have good verbal communication skills.
We are an EOE/M/F/D/V Employer and support a drug-free workplace