PI Systems & Industrial Applications Support Analyst - Contract-to-Hire - Beaumont, TX

Application Support Analyst - Contract-to-Hire - iSphere - Beaumont, TX

Location: Beaumont, TX (East Texas)
Job Type: Contract-to-Hire
Industry: Energy / Industrial / Manufacturing
Client: Available to qualified candidates

Opportunity Overview

iSphere is seeking an Application Support Analyst for a contract-to-hire position in Beaumont, Texas. This role supports critical industrial software platforms used in operations and field environments. Ideal candidates will have experience providing Tier 1 and Tier 2 support for applications such as J5, OSIsoft PI, or Enableon.

This is a hands-on support role for a professional who understands both user needs and technical troubleshooting in a high-availability industrial environment.

Key Responsibilities

• Deliver Tier 1 and Tier 2 application support to business users across operations
• Monitor application stability, availability, and performance for tools such as J5, PI, and Enableon
• Troubleshoot access, data, and functionality issues, escalating when necessary
• Interface with software vendors and internal IT teams to resolve complex technical issues
• Manage tickets, incidents, and service requests using ITSM tools (e.g., ServiceNow or Remedy)
• Document recurring issues and contribute to internal knowledge bases
• Assist with system upgrades, patching, and application rollouts
• Support training and end-user adoption of new features and updates
• Contribute to change management and ongoing system improvement initiatives

Required Skills & Experience
Years Required/Preferred Skill/Experience 2 Required Application support in an industrial, energy, or manufacturing setting - Required Familiarity with enterprise applications like J5, OSIsoft PI, or Enableon - Required Proficiency in troubleshooting Windows-based systems and access issues - Required Experience with ITSM/ticketing systems (e.g., ServiceNow, Remedy) - Required Strong communication, documentation, and end-user support skills - Required Ability to work 100% onsite in Beaumont, TX
Preferred Qualifications

• Experience supporting industrial or field operations software
• Exposure to SQL queries or scripting for reports or data validation
• Understanding of plant operations in oil & gas, petrochemical, or utilities environments

Why iSphere?

iSphere connects IT professionals with trusted employers across Texas and the Gulf Coast. We focus on long-term relationships, clear communication, and matching skilled talent to meaningful roles that align with their goals.