Physical Security Administrator

Schedule: Hybrid, could be a combination of days in the office or at home, currently set for Monday and Friday as WFH, and Tuesday, Wednesday and Thursday are in the office. Please review with your candidates in advance that any schedule can be accommodated. Schedule is set and does not change week to week.
Hours: 8 AM to 5 PM local time

Possible On-Call Rotation Support in the future.

Job Description:
The Enterprise Physical Security Administrator is responsible for developing, implementing, coordinating, maintaining, and monitoring enterprise-wide physical security and safety policies, procedures, and guidelines for the protection of employees, information, assets, and the reputation of the organization.

Job Responsibilities:

• Manage all physical security supplies (keys, badge holders, clips, HID cards, printer ribbons, etc.).

• Reviews, prioritizes, and responds to facility requests submitted through our automated Help Desk ticketing system.

• Create and process physical security help desk tickets in CRM.

• Process various types of badges and site access.

• Manage customer access portals for all departmental requests.

• Take pictures, create, print, ship, and distribute badges to employees and customers.

• Manage access for offices, data centers, POPs, huts, and Colo's.

• Run daily reports for managers on all access systems.

• Comply with company and departmental procedures, expectations, goals, and standards.

• Inform the supervisor of any deficiencies or equipment malfunctions.

• Assist staff with the installation, configuration, and ongoing usability of applications and peripherals.

• Work with other team members and teams to cooperatively resolve all access issues.

• Report and track all access incidents.

• Manage facility badges and badge audits (add and remove access from the access system and customer portals).

• Coordinates preventive maintenance and repairs of CCTV and access control devices with vendors and internal departments.

• Perform access control troubleshooting and call the vendors for application support.

• RDP into all access servers to start and stop services.

• Review and grant local users access to open doors remotely.

Job Knowledge:

• Proficient computer skills include working with various office security equipment, badge printers, computers, and various software programs, including Word, Outlook, PowerPoint, Excel, CRM, Door Access, CCTV software, etc. Ability to effectively work on spreadsheets, word processing, and e-mails.

• Able to successfully accomplish multiple tasks simultaneously.

• Strong organizational skills with effective time management skills.

• Strong interpersonal and communication skills.

• Attention to details.

• Network-troubling skills.

• Customer service skills.

• Must be able work in a fast-paced, quickly changing environment.

• Ability to work independently.

Experience/Education:

• HS Diploma or GED required

• 3 to 7 years related experience

About LanceSoft:

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

EEO Employer:

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.