Pharmacy Technician - Customer Service Location: 2101 N Ursula St, Ste 35, Aurora, CO 80045 Hours: Mon-Fri 8AM-6PM Temporary: 6 months with possible extensions to a year. Must have National pharmacy technician certification, and Registered or Licensed in CO. Position Summary: This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist. Minimum Job Requirements: At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations. Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position. Preferred Qualifications: Advanced computer skills including word processing and spreadsheet utilization. Excellent customer service skills (written and verbal) a must. Education : Verifiable High School diploma or GED is required. Must have Pharmacy Technician - National and State Certifications. About NTT Data Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Pharmacy Technician - Customer Service at NTT DATA summary:
The Pharmacy Technician - Customer Service position involves providing professional phone assistance regarding prior authorization processes, while maintaining accurate documentation of approvals and denials. Candidates must have a national pharmacy technician certification, be licensed in Colorado, and possess at least one year of experience in a similar administrative support role, preferably within a high-volume call center in the healthcare sector. Advanced computer skills and excellent customer service abilities are essential for success in this role.