Pharmacy Support Personnel I

Pharmacy Support Personnel I - 18058

Ada, OK Health Full Time

Posted 8 days ago Apply before May 7, 2025

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Description

We are currently looking for a Full Time Pharmacy Support Personnel I to join our Outpatient Pharmacy Customer Service team located at the Chickasaw Nation Medical Center working .
Summary:
Provides clerical and administrative support services to the Pharmacy Department.
Responsibilities:
Performs duties to assist the pharmacy staff
Performs reception duties for the pharmacy department, receives and logs patients' medical records and assists patient in accessing pharmacy services
Assists patients in tracking package information within GlobalShip, both USPS and FedEx
Obtains state approved identification of patients receiving and/or picking up controlled medications
Assists Pharmacy Courier and Transportation Drivers in finding patient medications and getting them to their destinations
Assists with medication refill processing to include correct medication processing and correct delivery method inputs
Assists patients picking up refill medications and discharges
Answers routine questions or makes appropriate referrals when needed
Couple medications with GSL software and place within GSL cabinets
Maintains files, logs, and records
Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Partners with internal and external services as needed to ensure appropriate referral is made
Greets and engages with a smile
Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains general upkeep of work area and maintains a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Performs all other duties as assigned

Competencies:
Essential:
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Knowledge of programs and services offered within the area assigned
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Maintains clear and complete employee health records

Skills:
Essential:
Basic Computer skills
Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Accurately type 25 words per minute

Experience:
Essential:
No prior experience required

Education:
Essential:
High School, GED or Equivalent

Credentials:
Essential:
Pass general background check

Working Conditions:
Essential:
Fast-paced
Works in a pharmacy setting
Potential exposure to biohazards
Potential exposure to contagious diseases
Communications phone, computer
Communications written, verbal
May be required to assist individuals with unmanaged emotions
Pass pre-employment drug test
Frequently bend, kneel, stoop, push, reach
Use computer up to 25% of shift
Sometimes lift and or carry up to 50 lbs
Standing up to 100% of shift
Walking up to 100% of shift

Work Location: In person