Peoplesoft Service Delivery Manager

Job Description Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and expectations, and acting as the primary point of contact for service delivery issues. Service Level Agreement (SLA) Management: Ensure adherence to SLAs by monitoring performance metrics, identifying potential risks, and taking corrective action when necessary. Project Oversight: Lead project teams, monitor progress against project plans, and manage project scope, budget, and timelines to ensure successful service delivery. Quality Assurance: Implement quality control measures to monitor service performance and identify areas for improvement, ensuring consistent high-quality service delivery. Performance Reporting: Track key performance indicators (KPIs) and generate reports to provide insights into service delivery performance and identify areas for optimization. Incident Management: Respond to customer issues promptly, troubleshoot problems, and escalate critical incidents to appropriate stakeholders.