People Technology Product Manager

People Technology Product Manager (ServiceNow)
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company's five core values. That's because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly

For Current Gilead Employees and Contractors:

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At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We're welcoming bright, diverse, and imaginative minds; we're nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

As a People Technology Sr. ServiceNow Product Manager, you will have the opportunity to lead operational support, the technology roadmap, and the implementation of HRSD ServiceNow capabilities including EC Pro enhancements, ER Case Management enhancements, and Employee Lifecycle Events . Collaborating across a matrixed global stakeholder group including HR leaders, IT, and other partners, your focus will be to help build key capabilities to support technology innovations and operational efficiency for our HR teams while providing the best employee experience possible. You will leverage your hands-on ServiceNow technology expertise to find solutions that add the most business value.

This role is site based in Raleigh, NC. For this specific position offer a hybrid work environment with three core collaboration days (Tues-Thurs) on campus and two days remote.

Key Responsibilities:

• Functional/Technical Expertise - Bring a global perspective and expertise in ServiceNow around best practices, customer needs, design, configurations, and new capabilities.
• Support of Strategic Objectives - Support and thought partnership in development of technology roadmaps aligned around strategic objectives and business priorities.
• Requirements Gathering and Analysis - Elicit, document, and analyze business requirements. Collaborate with stakeholders to understand current processes, break down complex business problems and identify opportunities for improvement utilizing ServiceNow.
• Delivery - Lead or support the implementation of technology solutions, while making connections across systems process, design, configuration, customization, and integrations to ensure business needs are considered and met. Create recommendations that set the standard for excellence and best practice with HR process and technology solutions.
• Solutions Assessment - Evaluate emerging industry trends, learnings from other customers, and ServiceNow releases to assess current state, in collaboration with IT and HR partners, to develop recommendations for optimization, enhancement or adoption of new or existing technologies.
• Documentation - Create and maintain comprehensive documentation for ServiceNow, business processes, and configurations including functional specs, user stories, acceptance criteria, quick reference guides, user flow diagrams, and training materials.
• Quality Assurance - Conduct thorough testing of ServiceNow including the test strategy, test cases, and triaging of user issues.

Required Experience and Skills:

• Minimum 8 years of business analysis experience or 6 years of relevant experience and MA/MS degree.
• Minimum 4 years of hands-on ServiceNow configuration experience with HRSD
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong understanding of business applications and IT integration capabilities/touchpoints to identify potential upstream and downstream impact and intersection point.
• Self-motivated team player with solid time management and organization skills; ability to navigate through ambiguity and work independently.
• Ability to manage multiple and often changing priorities in a fast pace dynamic environment.
• Proven detail oriented and analytical skills.
• Strong proficiency with Microsoft Excel, PowerPoint, and Smartsheets.
• Knowledge of Learning processes.
• Strong project management skills, including the ability to prioritize and manage multiple initiatives simultaneously.
• Change management and adoption strategies.
• Experience working in a complex, global environment is strongly preferred.

Gilead Core Values:

• Integrity (Doing What's Right)
• Inclusion (Encouraging Diversity)
• Teamwork (Working Together)
• Excellence (Being Your Best)
• Accountability (Taking Personal Responsibility)

The salary range for this position is: $150,535.00 - $194,810.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans .

For additional benefits information, visit:

Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
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