PCAN Navigator Assistant Manager

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Job Summary

The Primary Care Access Network (PCAN) Navigator Assistant Manager is responsible for overseeing the PCAN Navigators who outreach, educate, and facilitate the enrollment of uninsured patients into PCAN "medical homes." In addition, the PCAN Navigator Assistant Manager will perform administrative and casework duties in interviewing applicants to determine eligibility for program assistance and link community residents with appropriate service agencies as needed.

DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.

Key Responsibilities

Maintains a transparent, effective relationship with the PCAN Executive Director and Outreach and Enrollment Manager by supporting organizational activities
Provide guidance and oversight to the PCAN Outreach Navigator program
Completes timely and accurate data entry
Generates, prints, and distributes reports regularly
Creates program files, photocopies, answer phones, and perform similar clerical tasks
Develop regular productivity reports for the PCAN Navigator team
Maintain hospital security clearances
Prepare regular reports outlining program statistics (number of clients served, number of readmissions, number of follow up appointments created, etc.)
Conduct presentations and educational sessions highlighting the PCAN Outreach Navigator Program and partnerships to community partners
Provide outreach/education to patients, families, caregivers, social workers/case managers, etc. in designated zip code areas specifically in partner hospital emergency departments
Provides support on training and onboarding of navigators to the program
Cover PCAN Navigator schedules as necessary
Connect with patients discharging from the hospital to assist with navigation to a medical home
Solve routine problems, answer questions, and respond to inquiries in a timely manner
Attend and actively participate in regularly scheduled workgroups, including but not limited to, PCAN Case Management meetings, hospital case management meetings, etc.
Compile files, maintain logs, and assist with scheduling follow-up appointments as necessary
Attend professional development training to maintain and enhance professional skills
Attend internal and external meetings
Contribute to achievement of project objectives
Performs all other duties as assigned by True Health Outreach and Enrollment Manager and/or PCAN Executive Director
Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
Other responsibilities as assigned

Essential Functions

Problem Solving
Customer Service
Verbal Communication
Written Communication
Leadership
Professional Judgement
Planning/Organizing
Adaptability
Initiative
Administration/Operations

Minimum Qualifications

Education:
Associate's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field, Required
High School Diploma, GED, or equivalent work experience, Required
Experience:
Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
Minimum of 2 years of professional experience working in the community or social services, Preferred
Bilingual in English and Spanish or Creole, Preferred
Previous Case Management program experience, Preferred
Licenses or Certifications:
N/A
Criminal Background Clearance:
True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and "just cause" for the termination of employees. An employee's career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or convict of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.