PC/LAN Technician

Phoenix, Arizona

TexcelVision Inc.

Onsite

Phoenix AZ

Duties Include:

Server Support, Desktop support, support customers on the network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
Ensures compliance with standards for systems software and documentation.
Teach customers how to use PC related software and hardware.
Implements software patches, security fixes, and tests and validates modified system configurations.
Install and configure PC hardware, software and peripherals.
Assist with major deployments of hardware and software.
Monitors system reliability and availability.
Attend section staff meetings.
Complete mandatory training classes and other classes as assigned.
Travel between sites to accomplish tasks.
Perform preventive maintenance on hardware and software packages to include client and server platforms.
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
This position will require daily travel to work sites.

Qualifications & Education Requirements

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office Knowledge of Google Suite
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10 Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions Time Reporting, MS System Center Operations Manager 2012 R2
Minimum 4 years of current working experience in an IT field
Must have a current AZ Driver's license with a good driving record
Associate/Bachelor degree in a related field is preferred

Strong customer service skills
Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skills Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
Resource will be working in a professional environment and will be held to a dress code standard
Position will require extensive travel. Resource will need to have the ability to drive to various locations with an ADOT vehicle with possible overnight stays.

Required Skills

Preferred Skills

Date Posted: 04 May 2025