Title: PC/LAN Technician
Location: Onsite near downtown Phoenix, AZ only, daily travel to client's sites using client's vehicles
Duration: 6 months+
Pay Rate: $30/hr to $34.85/hr W2 (All inclusive / no benefits)
Job Description:
Responsibilities
The PCLAN technician role is the face of ITG (Information Technology Group). These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions.
Duties Include:
• Server Support, Desktop support, support customers on the client's network; fix computer related problems; troubleshoot hardware problems; research and implement solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
• Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC related software and hardware.
• Implement software patches, security fixes, tests and validate modified system configurations.
• Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitors system reliability and availability. Attend section staff meetings.
• Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware/software packages with client and server platforms.
• Teach new staff members how to troubleshoot problems, set up, install, network-related hardware, software and other peripherals.
Qualifications & Educational Requirements
• Minimum 4 years of current working experience in an IT field
• Experience with Active Directory
• Experience with Windows 10
• Experience with Server 2008 and Server 2012 engineering
• MS System Center Operations Manager 2012 R2
• Knowledge of Microsoft products including operating systems and Office
• Knowledge of Google Suite
• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Problem definition and alternative analysis skills
• Experience with Backup solutions and Time Reporting
• Knowledge of Apple devices including iOS and MacOS is a plus
• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Associate/Bachelor degree in a related field is preferred