PC Desktop Technician II

The Alaka ina Foundation Family of Companies (FOCs) is looking for a PC Desktop Technician II to support our government customer located in Rock Island Arsenal, Illinois.

The PC Desktop Technician II operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Monitors and controls computer systems and applications; maintains a working knowledge of enterprise computing environments; monitors data Communications Network to ensure that network is available to all systems. Trains other operators to use/monitor equipment. Effectively communicates issues/errors/failures to supervisors to ensure timely resolutions. Responsible for maintaining complete log entries for specific systems that is being monitored and for complete and accurate turnover to the succeeding shift operators.

DESCRIPTION OF RESPONSIBILITIES:

The individual shall provide desktop support services and respond to and resolve service requests.
Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
Perform computer imaging and re-imaging
Assist with possible after hours support and rotating schedule
Other duties as assigned

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

CompTIA Security+ certification required
Two to four (2-4) years of IT related experience performing the duties of a PC Desktop Technician
High School Diploma or GED or related discipline preferred or have equivalent experience

REQUIRED SKILLS AND EXPERIENCE:

Two to four (2-4) years of experience performing the duties of a PC Desktop Technician preferred
Must be proficient with Windows 11
Must be proficient with Office 365
Exceptional customer service skills
Experience with IT ticketing systems
Provides guidance and training to less experienced technicians
Must be proficient with utilizing remote support tools
Must have strong PC trouble-shooting skills
Ability to organize, prioritize and meet deadlines
Capable of conveying complex information in a simplistic manner
Strong critical thinking and problem-solving skills
Strong self-starter requiring minimal supervision
Able to take proactive measures to prevent problems rather than reactive by nature

REQUIRED CITIZENSHIP AND CLEARANCE:

Must be a U.S. Citizen
Must have an active Secret clearance

The Alaka ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kāpili Services, Po okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

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