Payroll Team Lead

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love.

The Opportunity:

Lead the Payroll Operations team to deliver efficient and effective services while exceeding quality standards. Drive cost and operational efficiencies and ensure compliance with governmental reporting. Foster strong stakeholder management and a customer-centric culture.

Responsibilities:

1. Team Leadership - Lead and manage the Payroll Operations team, ensuring efficient operations and compliance with KPIs and legal regulations.
2. Service Excellence - Continuously drive improvement projects for service excellence and consistent customer experience.
3. Data Analytics & Reporting - Use data analytics to provide insights for proactive policy design and improved employee relationship management.
4. Vendor Management - Sustain relationships with external vendors and monitor their performance.
5. Cyclical Activities - Lead or co-lead payroll activities such as annual compensation and bonus updates.
6. Consulting & Compliance - Provide organizational consulting and ensure strict technical, legal, and regulatory compliance.
7. Continuous Improvement - Own continuous improvement strategy, define and monitor KPIs, perform root cause analysis, and implement remediation.
8. Employment Decisions - Manage resource planning, hiring, training, development, performance management, and disciplinary actions.
9. People Processes - Facilitate people processes in line with Roche Leadership commitments and People Practices. Ensure ongoing dialog on career, capabilities, connections, and contributions.

Who You Are:

1. Bachelor Degree plus 5+ years of experience in US payroll processing.
2. Extensive US Payroll knowledge, including knowledge of state and federal labor laws and governmental compliance requirements specific to time, absence and terminations.
3. Excellent communication skills, fluent in English.
4. Experience in a shared service center, preferably in an HR services environment. Workday experience preferred.
5. Ability to influence and work with key HR stakeholders to partner in achieving our strategy. Ability to exert influence to create positive cultural change.
6. Experience leading a team for more than two years.
7. Proven track record of being able to deliver and work effectively in a matrix organization across geographies and divisions.

Relocation benefits are not available for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.