Schedule: Mon-Thurs onsite, Fri WFH
Key Results Areas:
- Support Payroll Accuracy SLA at or above current SSC requirements.
- Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements.
- Ensure key quality control activities are completed according to established schedule and guidelines.
- Support team projects and continuous improvement initiatives.
Key Responsibilities:
- Fulfill day-to-day functions of the payroll service team, including Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management, and auditing of data sets between various payroll source systems.
- Ensure Samsung company representatives utilize appropriate processing procedures within federal, state, and local compliance regulations.
- Effectively manage relationships within defined SLAs while providing ongoing research, resolution, product support, and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors.
- Act as the Level 2 Customer Experience team for payroll-related inquiries submitted via Service Request ticketing system, phone, and other various channels (including team email box management).
- Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement.
- Manage leaves of absence and calculation of supplemental benefit payments.
- Support Sr. Payroll Analysts in delivering high-quality results to payroll customers.
- Support recurring and ad hoc reporting, including production of basic to intermediate reporting to various internal and external stakeholders.
- Support various project initiatives, including collection of user requirements for system enhancements and solutions.
- Support periodic and cumulative audit processes for monthly, quarterly, and annual activities.
- Other duties as assigned.
Qualifications:
- 3+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment.
- 2+ years in a customer service-related field with strong customer relationship skills.
- Experience with top-tier payroll and HRIS systems (UltiPro, Kronos, Workday, or similar).
- Ability to troubleshoot and resolve requests using pre-defined and creative solutions.
- Expertly interpret, create, and present a variety of instructions furnished in written, oral, and diagram or schedule form.
- Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals.
- Payroll audit, control, quality assurance, and/or tax management experience.
- Payroll accounting experience, including GL posting, accruals, and reconciliation of payroll expenses.
- Intermediate knowledge of Microsoft Office Products, specifically Excel, Word, and PowerPoint.
- APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred.