Position Summary
Provides day-to-day operational leadership within designated Payroll POD to ensure client payrolls are processed accurately and on time.
Essential Duties and Responsibilities
- Ensure that payroll is processed timely and accurately.
- Will act as the primary contact for assigned POD clients.
- Responsible for reviewing processed payrolls and resolving payroll errors and issues. Assist the team where needed.
- Monitors the work of a team of Payroll Specialists that input payroll data and prepare payroll checks.
- Assist in payroll calculations and deductions.
- Responsible for clear and consistent client communications.
- Work with Quality Control Team to process current year and prior year voids and resolve posted payroll errors.
- Address payroll related queries and requests.
- Analyze payroll problems and provide appropriate resolutions.
- Facilitates frequent communication with VMC/VDR Payroll Supervisors to review Payroll Specialists' performance, recommend areas of training needed, and assist with coaching employees.
- Review and recommend improvements to existing Payroll department procedures. Work closely with Payroll Manager to implement changes, provide feedback on team performance, and escalate client issues.
- Schedule and facilitate weekly POD team huddles.
Knowledge, Skills, and Abilities
- Self-motivated, professional capable of working with minimal supervision, ability to reflect and be accountable.
- Capable of working under pressure and meeting concrete deadlines.
- Must have strong organizational skills, be able to prioritize and quickly switch between projects and priorities.
- Ability to communicate and work effectively with internal departments.
- Excellent communication skills, ability to adapt messages for audience.
- Proficient to strong skills in MS Office, including Excel and Outlook.
- Proven ability to make proper judgment calls when presented by a situation/problem.
Education & Experience
- High School Diploma or equivalent
- 2+ years of payroll experience
- PEO, ASO, multi-state payroll experience
- Knowledge of HR Pyramid (recommended but not required)
- Knowledge of Prism HR (recommended but not required)