Role Description:
The Payroll Solutions Specialist at one of Insight Global's largest clients is responsible for supporting Major Accounts Comprehensive Services clients by providing guidance and research on payroll practices and tax considerations. This role involves handling client inquiries, performing data maintenance, collaborating with internal and external partners, and completing complex projects related to payroll processing.
Day-to-Day Responsibilities:
- Client Support: Respond to questions about WFN, PayX, ezLM, Portal, and HRB applications.
- Application/Navigation Support: Assist clients with setup, configuration changes, and data maintenance.
- Payroll Processing: Address payroll processing questions and collaborate with Payroll Processing Representatives.
- Research: Use online tools to research and respond to payroll, pay practice, and payroll tax inquiries.
- Collaboration: Work with internal teams and third-party vendors to resolve issues.
- Escalation: Escalate client issues to appropriate teams and communicate resolutions.
- Complex Projects: Handle calculation updates, special reports, tax amendments, and troubleshooting.
- Proactive Communication: Reach out to clients to identify upcoming changes and address concerns.
- Documentation: Maintain and update client documentation for payroll processing.
- Quarter/Year-End: Resolve issues from error prevention notices and generate necessary changes.
- Tax Registration: Monitor and verify tax registrations for clients.
Job Requirements:
- Problem-Solving Skills: Ability to multitask and resolve issues quickly.
- Detail-Oriented: Strong focus on accuracy and getting things right.
- Team Player: Value collaboration and a supportive culture.
- Integrity: Consistently deliver on promises and act as a trusted advisor.
- Technical Proficiency: Familiarity with payroll applications and tools (WFN, PayX, ezLM, Portal, HRB).
- Communication Skills: Effective in communicating with clients and internal teams.
- Research Skills: Ability to use online tools to research payroll and tax-related inquiries.
- Project Management: Experience in handling complex projects and tasks.
- Proactive: Ability to identify and address client needs and changes proactively.
- Flexibility: Willingness to work extended hours during peak seasons.
Compensation:
$24.50/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.