Payments Account Manager
Reports to: Head of Payments
Location: Remote (Travel to Michigan and Midwest/Southeast territories
required)
Job Summary
The Payments Account Manager is responsible for driving enterprise cross-sell and
migration efforts among municipalities still using third-party payment providers.
As a key player in the BS&A Payments team, this role requires exceptional relationship management skills and a consultative approach to help municipalities maximize the benefits of integrated payments.
Responsibilities
- Account Management:
- Serve as the primary point of contact for municipal customers, particularly those in the Top 100 accounts, ensuring a seamless transition to BS&A Payments.
- Build strong relationships with stakeholders, including finance and operations leaders in municipal governments.
- Sales Growth:
- Identify cross-sell opportunities within the existing customer base.
- Develop and execute tailored account strategies to transition municipalities from third-party processors to BS&A Payments.
- Customer Enablement:
- Conduct discovery sessions to understand customer needs and pain points, offering solutions that enhance reconciliation, adoption, and overall satisfaction.
- Coordinate with legal teams on contractual obligations and stored payment method migrations.
- Collaboration:
- Work closely with marketing to personalize outreach campaigns for non-integrated accounts.
- Partner with product and support teams to resolve customer challenges quickly and effectively.
Requirements
- 3-5 years of experience in payments or GovTech sales/account management.
- Proven track record of building relationships and achieving sales quotas.
- Understanding of payment processing workflows and common challenges in municipal finance
- Willings to travel for in-person meetings and regional events.
Why BS&A Software?
- Comprehensive benefits package, including health insurance and 401K.
- A culture that values diversity, inclusion, and balance.
- Continuous learning and development opportunities.
- A supportive and collaborative working environment with opportunities for career growth.
How to Apply
If you're an experienced sales leader ready to make a significant impact, we invite you to apply. BS&A Software is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.