Thank you for your interest in joining our team. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC , HSN , Ballard Designs , Frontgate , Garnet Hill and Grandin Road . We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity - Reporting to the Sr. Manager of Payment Strategy & Operations (Q/H), you will complete the QCard and HSN Card payment strategy roadmap and provide performance insights based on historical and predictive analytics from internal and external sources. You will support strategies for long-term customer loyalty to the QVC Group through acquisition, growth and retention. The role will have a direct impact on our Private Label Credit Card (PLCC).
- You will be hybrid-remote (4-6xs a month in our West Chester, PA office.)
Who We Are QVC Group combines shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. The retailer reaches more than 200 million homes worldwide via 14 television channels, which are widely available on cable/satellite TV, free over-the-air TV, and digital livestreaming TV. The retailer also reaches millions of customers via its QVC+ and HSN+ streaming experience, websites, mobile apps, social pages, print catalogs, and in-store destinations.
Your Impact - Provide reporting, insights and trend analysis to main internal and external partners to identify performance trends and improvement opportunities within each PLCC program to guide cardholder acquisition, increase existing customer spend and reactivate lapsed customers to the QVC and HSN brands
- Develop analytics that ensure fact-based business cases and recommendations for marketing campaigns and projects (through self-accessing data/reports plus using data/reports from Data Science, Consumer Insights, Planning, Synchrony Bank and other main partners)
- Identify and recommend creative solutions to solve PLCC performance gaps
- Monitor trends in PLCC programs/campaigns across all channels (such as conversion, customer journey flows, errors, friction within the checkout flow, complaints, etc.) to resolve to ensure overall sales/Return on investment are protected and optimized
- Implement ad-hoc project requests such as efficiency improvement opportunities between QVC/HSN internal data sources and Synchrony data sources (with Data Share and other processes)
What You Bring - 3+ years experience supporting Acquisition and Lifecycle marketing (mass and targeted marketing)
- 3+ years experience deriving and apply insights from research and analysis
- 3+ years experience developing short and long term plans/roadmaps for Finance or Marketing leadership
- Experience in retail/consumer goods environment
- Experience in a consumer insights function
Remote work is not permitted in NYC at this time.
If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers.
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.
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