Patient Transportation Coordinator

Site: Cooley Dickinson Hospital, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary The Patient Transportation Coordinator is responsible for answering and scheduling incoming calls from patients for the MGB Shuttle Bus. The Coordinator provides excellent customer service, meets all performance standards, and performs other various functions. This position reports to the Supervisor, Central Registration and operates within established organizational and departmental policies and procedures. Qualifications High school diploma or equivalent required One (1) to three (3) years of office and/or customer service, including a demonstrated ability to use appropriate judgement Spelling and typing competence with computer experience required Excellent oral and written communication skills required; the ability to communicate effectively with the public and all hospital personnel in a high-volume setting required; ability to multi-task required Healthcare and patient scheduling experience preferred Additional Job Details (if applicable) SHIFT: Monday - Friday 8:00am - 12:00pm After 90 days of successful onsite training, schedule will move to hybrid ESSENTIAL JOB FUNCTIONS: Ensure all calls are handled in an expedient and professional manner. Provide exceptional customer service. Verify and update necessary information including patient demographic information. Schedule patient MGH shuttle trips according to set forth scheduling grid in system. Advise patients of rules for riding the shuttle bus, masks, etc. Send patient shuttle bus instructions prior to appointment. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards. Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise. Meet annual competency and retraining requirements. Attend meetings as required. Regular and reliable job attendance is an essential job function. Perform other functions/duties as requested. Remote Type Hybrid Work Location 30 Locust Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Cooley Dickinson Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.