Patient Support Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Are you interested in the new and fast-growing medical marijuana industry in Ohio? If so, joining the team at Ohio Medical Alliance would be a great fit for you. Ohio Medical Alliance helps eligible patients access medical marijuana at an affordable cost at our clinic locations.

Patient Support Representatives serve as the primary point of contact for all current and prospective clinic patients. In this role, your voice will be the first impression patients have of our company, so we are looking for candidates who exemplify personal warmth, patient engagement, and professionalism.

Responsibilities

Answer high volume inbound and outbound calls from patients interested in learning how to access medical marijuana in multiple states and via telemedicine.

Schedule and reschedule patients for evaluations.

Perform account maintenance and input data.

Handle payment-related questions, take payments, and assist customers with payment options.

Maintain monthly performance goals.

Inform patients of the Medical Marijuana qualifying conditions and educate patients on the Medical Marijuana Control Program Laws

Understand medical records and educate patients on what is required for the approval process.

Other duties as assigned

Requirements

2+ years of experience working with patient scheduling/customer service/call centers.

Compassionate and empathetic nature, with a genuine interest in helping others.

Excellent written and verbal skills

Must be comfortable dealing with difficult and stressful situations in a calm, courteous, and professional manner.

Interest in the medical marijuana industry is a plus.

Ohio Medical Alliance is an affirmative action employer and equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply.