Patient Services Representative

Job Posting

Title: Patient Services Representative
Base Salary Range: $45,760 - $47,840 plus benefits
FTE: Full-time, Non-Exempt

Seeking for a skilled and dedicated Patient Services Representative who wants to make a difference in our
community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment.

Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the
diverse Community of inner-city Los Angeles by providing affordable and comprehensive health care and
education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles,
as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient and
culturally responsive services.

General Summary: The Patient Services Representative receives and registers patients, makes/cancels
appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate
appointments or services, facilitates patient flow, assists patients in completing required documents, and
retrieves and files medical charts. This position provides support to Medical, Dental, and Behavioral Health
services. The ideal candidate will have to perform some of the following essential duties
Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate

personnel
Makes reminder calls to patients regarding scheduled appointments and follow-up medical care
Conducts intake and outtake of patients
Schedules patient appointments and enters required information in the computer system in an accurate

and timely manner
Obtains demographic, insurance, and financial information from patient or guarantor.
Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System,

communicating information to patient or guarantor, and obtaining necessary signatures
Protects the financial integrity of SCFHC by collecting patient liability, establishing payment

arrangements, discussing payment options, and screening for eligibility
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed

within the required timeframes
Posts payments in the computer system and generates the appropriate patient receipts
Monitors, reviews and resolves patient account issues on assigned reports
Communicates in an effective and professional manner with Physicians, ancillary departments, nursing

units, office staff, insurance companies, as well as patients and their families.
Daily use of NextGen Electronic Health Record (EHR) system
Assist in opening/closing clinic

Qualifications and Experience Requirements:
High School Diploma or equivalent
Must have a minimum of 1-2 years or more clinical experience as a PSR
Vocational training in Office Administration, preferred

Skills and Abilities:
Bilingual and Bi-literate Spanish/English preferred

Job Posting
Knowledge of NextGen Electronic Health Record (EHR) system
Good written, oral and customer service skills
Proficient in MS Office Suite Word, Excel, type 40 wpm
Ability to handle multiple phone line
Multi-task and detail oriented
Ability to work well in a team environment, remains motivated, is self-directed, and

demonstrates initiative

Top benefits or perks: As a team member at South Central Family Health Center, you'll enjoy competitive
wages and generous benefits:
Benefits: Health care, dental, life insurance
403 (b) Retirement plan
Education Reimbursement
Career development: Entry-level employees have opportunities to work in management, HR or other

areas of the company

Contact/application information:
To apply please visit South Central Family Health Center's website at:

Family-Health-Cent