Patient Services Representative

POSITION: Patient Services Float - Phone Room/Front Desk

ANSWERS TO: Patient Services Team Leader

SUPERVISORY RESPONSIBILITY: None

START DATE: As soon as qualified candidate is chosen

EMPLOYMENT TYPE: Full-Time, 40 hours

WORK HOURS: Monday through Friday 8:00 a.m. - 5:00 p.m.

POSITION DESCRIPTION:

We are seeking a full-time Patient Services Representative who will be cross-trained to work both the Phone Room and Front Desk.

REQUIRED EXPERIENCE:

Preferred candidates will have medical office experience, but those with excellent customer service skills and general office experience or training will also be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):

• Phone Room:

• Provide exceptional customer service to patients and coworkers.
• Operate a multi-line telephone system to manage interoffice and external calls.
• Register patients and schedule appointments.
• Retrieve and verify insurance information.
• Perform other duties as assigned.

• Front Desk:

• Prepare the clinic for the arrival of the first patient.
• Greet patients as they enter the clinic.
• Handle check-in duties, including collecting copays, scanning insurance cards, printing encounter forms, and updating registration information as needed.
• Schedule appointments.
• Maintain a tidy and welcoming reception/waiting area.
• Perform other duties as assigned to ensure a cohesive, friendly, and welcoming environment for patients and guests.

SKILLS NEEDED:

• Strong customer service skills.
• Proficiency in computer use; the role involves extensive computer work.
• Medical office experience is advantageous but not mandatory.
• Ability to multitask efficiently.
• Innovative thinking and problem-solving skills.

REQUIRED EDUCATION:

High school or Equivalent

REQUIRED EXPERIENCE:

1 to 20+ years